When Quickbooks payroll rejects an employee social security number that you know is correct in set up employee?

Hello there, ukcpa.

First, let's verify your employee's SSN using the Social Security Number Verification Service. 

Once verified, ensure that there are no duplicate employees who are inactive. If there is, edit the employee's profile instead of creating a new one. If you need to create a new profile, edit the employee's name by adding one character then dummy SSN, or removing one.

Next, when you've ensured that there are no duplicate profiles, we can proceed with some troubleshooting steps. Sometimes, older or corrupted caching files can cause problems in your web browser. To begin, please open an incognito window on your QuickBooks Online account. Depending on your browser type, you may refer to the keyboard shortcuts provided below:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

When this works, you may proceed to clear the browser's cache. This removes its stored cache to ensure the program performs efficiently. I recommend using another supported browser or device if you still encounter the same challenges.

Furthermore, you can check out this article that'll help you create employees' direct deposit or paper paychecks and send them for processing in QuickBooks: Create and Run your Payroll.

If you have further concerns about your employee's SSN in QuickBooks Online, feel free to come back here in the Community. We're here to assist you 24/7.