When trying to start payroll it says service is on hold

Thanks for reaching out to us in the Community space, AronKHill.

Let me share some info about your situation.

When a payroll account is put on hold, this happens because the debit for a direct deposits or tax payments was returned due to an issue with your bank account and you now have a balance due.

If you are the Principal Officer or Primary Principal listed on the account, check out your email and look for a message with one of the following subject lines:

• Important: Direct Deposit Payment Unsuccessful. Urgent Issue with the Payroll Account for [business name]
• Intuit Payroll Services Action Required: Payment Request for Failed Payroll Debit
• Intuit Payroll Services Action Required: Partial Payment Received

The email explains everything you need to know why your account is on hold. 

In addition, please don't attempt stop payments on any direct deposits or tax payments directly with your bank. Stopping the payments can cause issues and further delays in resolving NSF holds.

We also attempt the re-debit the same day that we receive the return notice from the bank. Your payroll service is put on hold for 5 business days to make sure the re-debit goes through. Then, you’ll get another email from us letting you know if the re-debit was successful or not.

To learn more about the process, you can read this article: Resolve a non-sufficient funds (NSF) hold on your payroll service.

Please let me know if you have more questions or need help with other payroll concerns. I'll be right here to help you out some more. Take care and stay safe!