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NJ Janet
November 18, 2021
Question

Where Do I File a formal complaint Against intuit Quickbooks deceptive business practice and salespeople?

  • November 18, 2021
  • 13 replies
  • 0 views
The Intuit Quickbooks Agent that sold me the ONLINE Version 2022 did NOT tell me that I could simply upgrade My QUICKBOOKS PRO DESKTOP VERSION or how extremely DIFFERENT the online version is VS. the Desktop Pro Version. I don't have time to watch hours of tutorials to make a simple deposit, write checks, or run a report, etc. Quickbooks sales agents are using deceptive business practices. It is impossible to get a Live agent on the phone to help me. I have been with Intuit Quickbooks for almost 20 years. This is no way to treat a loyal customer!

    13 replies

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    Garyo1971
    June 25, 2024

    I am getting so frustrated with this awful program.  I cannot seem to locate anyone at Intuit or Quickbooks that knows what they are doing.  Can anyone tell me how to reach someone at this company that can actually help?

     

      G
      GebelAlainaM
      June 25, 2024

      Hello there, Garyo1971.

       

      I realize how tough things were going on for you. Allow me to help you fix your concern.

       

      Beforehand, I would appreciate it if you could provide me with more details about your concern. That way, I can provide you with accurate information.

       

      However, if you want to talk with our phone and chat support team, you can connect to them by following the steps below.

       

      1. On your company file, go to the Help menu.
      2. Select Contact Us.
      3. Enter your concern, then select Let's Talk.
      4. Choose a way to connect with us:

       

      • Start a chat with a support expert.
      • Get a callback from the next available expert.

       

      To learn more about the support schedule, refer to this article: QuickBooks Online Support. Otherwise, you can connect with them through this website: Contact QuickBooks Support.

       

      You'll want to visit this link for future reference in managing QuickBooks and when checking the latest updates about the product: The QuickBooks Blog.

       

      Tag me in the comment section below if you have follow-up queries. The Community forum is always here to help you.

      M
      MonicaS
      July 16, 2024

       

      I am writing to formally lodge a complaint regarding a serious issue caused by one of your QuickBooks Online experts, which has resulted in significant financial and operational difficulties for our facility.

      Recently, I identified a fraudulent transaction and promptly informed your expert, requesting the cancellation of a direct deposit that was scheduled to be sent to a fraudulent bank account. I diligently followed the instructions provided by the expert, who assured me that the direct deposit would be deleted. Despite my efforts and clear communication, the direct deposit was still processed and sent to the fraudulent bank account.

      This mistake has caused our facility considerable distress, as QuickBooks Online is now demanding that we pay for the erroneous transaction caused by your expert's advice. Furthermore, QuickBooks Online has restricted our access to essential services until this payment is made, which has left us unable to complete our payroll processes and fulfill our financial obligations to our employees.

      In addition to this, I have encountered unhelpful and dismissive responses when seeking assistance from your customer service representatives. Despite numerous attempts, I have been unable to speak with a supervisor who might resolve this issue. Instead, I have been repeatedly told that speaking to a supervisor would be futile as they are unable to assist.

      This situation is unacceptable. It is unjust for QuickBooks Online to hold our facility responsible for an error made by your expert and to restrict our access to critical services as a result. I urgently request the following actions:

      1. Immediate reversal of the fraudulent direct deposit transaction and reimbursement of the funds.
      2. Restoration of our access to QuickBooks Online services, allowing us to complete payroll and other essential financial tasks without further delay.
      3. A thorough investigation into the actions and advice provided by your expert that led to this issue.
      4. Assurance that appropriate measures will be taken to prevent such errors in the future.

      Please address this matter with the utmost urgency. The impact on our facility's operations and employee well-being is severe, and we cannot afford any further delays. I look forward to your prompt and satisfactory resolution of this complaint.

       

       

        M
        MonicaS
        July 16, 2024

        Hello

        I am writing to formally lodge a complaint regarding a serious issue caused by one of your QuickBooks Online experts, which has resulted in significant financial and operational difficulties for our facility.

        Recently, I identified a fraudulent transaction and promptly informed your expert, requesting the cancellation of a direct deposit that was scheduled to be sent to a fraudulent bank account. I diligently followed the instructions provided by the expert, who assured me that the direct deposit would be deleted. Despite my efforts and clear communication, the direct deposit was still processed and sent to the fraudulent bank account.

        This mistake has caused our facility considerable distress, as QuickBooks Online is now demanding that we pay for the erroneous transaction caused by your expert's advice. Furthermore, QuickBooks Online has restricted our access to essential services until this payment is made, which has left us unable to complete our payroll processes and fulfill our financial obligations to our employees.

        In addition to this, I have encountered unhelpful and dismissive responses when seeking assistance from your customer service representatives. Despite numerous attempts, I have been unable to speak with a supervisor who might resolve this issue. Instead, I have been repeatedly told that speaking to a supervisor would be futile as they are unable to assist.

        This situation is unacceptable. It is unjust for QuickBooks Online to hold our facility responsible for an error made by your expert and to restrict our access to critical services as a result. I urgently request the following actions:

        1. Immediate reversal of the fraudulent direct deposit transaction and reimbursement of the funds.
        2. Restoration of our access to QuickBooks Online services, allowing us to complete payroll and other essential financial tasks without further delay.
        3. A thorough investigation into the actions and advice provided by your expert that led to this issue.
        4. Assurance that appropriate measures will be taken to prevent such errors in the future.

        Please address this matter with the utmost urgency. The impact on our facility's operations and employee well-being is severe, and we cannot afford any further delays. I look forward to your prompt and satisfactory resolution of this complaint.

         

         

          R
          RogelioL
          July 16, 2024

          We don't want you to have this kind of experience, Monica. Let me route you to the appropriate support team and get you back on business.

           

          While I'd love to assist you here immediately, the best approach we can take is to contact our Payroll Support again, for they have the necessary tools and expertise to investigate this securely.

           

          Here's how:

          1. Sign in to your QuickBooks Online company.
          2. Go to Help (?).
          3. Select Contact Us.
          4. Enter your concern, then select Let's Talk.
          5. Choose a way to connect with us:
          • Start a chat with a support expert.
          • Get a callback from the next available expert.

          If you need prompt assistance, you can reach them directly through their contact number: Contact Payroll Support.

           

          In the meantime, you can check out our QuickBooks Blog to see Payroll articles, tips, & how-to's you need to run and grow your business.

           

          I'll be around if you have further QuickBooks-related concerns. Keep safe.

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