Question

Where do I upload the NCDOR Power of Attorney form to process my first payroll?

Forum|Forum|5 years ago
January 20, 2021
3 replies
0 views

I have a GEN-58 form that QB Payroll asked me to download, sign (notarize) and return before my first payroll could be sent. The window prompting me to upload is gone and I don't see an option anywhere to upload this document. Quickbooks Payroll support is really awful. Robo responses aren't available for this issue, I've called multiple numbers that keep routing me back to this chat channel. I waited for a long time for a chat response last night and the agent disconnected my session before providing an answer. HELP please.

QuickBooks Online

Rubielyn_J

I appreciate your time posting here in the Community, @userdh1.

Let me guide you with uploading the form successfully.

To start, you'll want to check your To-Do list. This provides important reminders of the tasks you need to do (pay taxes or file forms).

Otherwise, I encourage you to contact our support again. They have the right tools to help you submit the form.

Here's how:

Log in to our QuickBooks Online test drive.
Go to the Help (?) menu at the top right.
Enter your concern, then select Let's talk.
Click Contact Us to connect with a live support agent.
Select Get a callback from the next available expert.

Lastly, please open this article to take note of our support and additional guidance: Support hours and types.

Don't hesitate to leave a comment below. The Community is always free to lend a helping hand. Have a wonderful rest of the day.

T

tmmfourus

I am having the same problem, as well as with the NC DES required forms. I am setting up 3 new clients in the span of 1 month. One client was prompted to print & sign them and get one of them notarized, and, then, to come back to the To Do list and upload them. She completed them and we could not find anywhere in QBO to upload them. We got on a 3 way call and spent well over an hour with someone who couldn't find where we were supposed to upload them. He finally had me upload them through some portal that he had me sign into & submit.

The other two clients were not prompted to print them, so I've been on the phone with someone in QB Payroll, who has told me that Intuit does not supply those forms and we should know that we have to go to these agency's website, download them, complete them, & magically upload them to an undetermined location.

The forms printed from my first client were pre-printed with PayCycle, Inc. information (as well as client information). PayCycle is owned by Intuit. There is no way we could have provided this information on the forms we printed. I found this information by Googling them.

I'm completely baffled by this situation...and at this point have been on the phone with an agent for two hours.

Any real help would be appreciated. I am embarrassed and hope my client doesn't let this situation negatively affect their working relationship with me.

MaryLandT

This may not be an easy process for you, tmmfourus.

I'm here to provide some insights into the issue. Once you upload the file, the link will disappear from the To-Do list. And, our representative can view the document you've uploaded.

If you need to upload another form or documents, we need to create another link. You can ask the representative to create multiple links moving forward.

I know you've already contacted them. However, I suggest getting back in touch with them so they can create the link again to your To-Do list.

Here's how to get in touch with them:

Select Help (?) at the top right.
In the search field enter the topic you need help with. You can also enter questions.
Select Contact us to connect with a live support agent.
Enter a brief discussion of your concern, then click Continue.
Choose a way to connect with us:
- Chat with us
- Have us call you
- Call us

For other things you need to run payroll, check this article: Get started with Payroll.

Keep in touch with me if there's anything else you need concerning payroll. I'm always glad to help you.

B

Blueishmango

With regards to this topic, I have a client that is filling out these forms, but I am not sure what the correct address would be for the "Agent Address" on those forms. Thank you

Kristine Mae

Let me address your payroll concern, Blueishmango.

You'll have to enter the accountant's address in the "Agent Address" field or the person who files on their behalf.

Once submitted, you can get in touch with our customer care support to verify if the document is uploaded successfully. You may take note of the support hours so you can get an agent immediately.

Don't hesitate to post in the Community if you have other payroll concerns. We're around to assist you. Take care!

D

dgjohnsoncrane

I am actually looking for INTUIT's address and email and phone number for my agent information. Where can I get that?!

M

Mary714

I have uploaded the form GEN-58. Intuit says they have submitted the form to NC DEPT OF REV. But I called the NC DEPT OF REV and they have no record of receiving the form from intuit. I then called intuit, explained the situation and they said I had to wait to hear from the state. This has been going on for 2 months now.

JessT

Hi Mary,

I appreciate your effort to make a follow-up in the Community regarding your GEN-58 form. However, I'm going to let you contact our QBO Payroll Support again because they have the tools to pull up your account in a more secure environment to check your filings. You can follow the steps that MaryLand shared above.

On the other hand, if you want to check some references for QBO Payroll, just click the Topics menu above and select a topic or click View all help.

Let me know if you have any other questions in mind. Have a good one!

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