I want to ensure this is taken care of, but before I do, can you elaborate more on your concern. This way, I can give you the right amount of information to resolve the issue.
Generally, if a customer made a payment through a credit card, it takes 1-2 business days to reach your bank. However, bank transfer (ACH) payments can take 2-7 business days. These also vary depending on the following factors:
• Time of day you enter transactions.
• Weekends and federal holidays.
• The financial institution where transactions are deposited.
• How long it takes for your bank to verify and process electronic deposits.
I recommend waiting for a day or two for the deposits to get posted to your bank. If they're still undeposited, contact our Merchant Services team. One of them can review your account and investigate why you're getting some delays in receiving deposits.
Feel free to read these articles for more information: