Who can invite employees to QuickBooks Workforce?

Thank you!  I tried reading those links to figure out which service I was using, but all that I could tell was that I was using Enhanced Payroll.

I couldn't quite tell from the response whether companies that are using the new payroll service still have access to the old payroll platform.  If so, what steps are needed to access the old platform?

Lastly, I'm wondering if there are plans to enhance the new payroll service to allow users with access to the payroll account to send Workforce invitations.  In my opinion, sending an invitation email is not such a sensitive task that only an administrator should perform it, and it creates a bit of a bottleneck when the administrator has more urgent tasks to complete.

I am delighted to have you here, @delia1984.

Usually, this error occurs when your data is damaged or corrupted. We can run the Verify/Rebuild tool utility to detect the data damage. 

Here's how:

1. Go to the File menu, then hover over Utilities.

2. Select Rebuild Data.

3. On the QuickBooks Information window, select OK. Follow the onscreen steps to save a backup.

4. Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.

5. When the tool finishes, select OK.

6. Go to the File menu, and then hover over Utilities.

7. Select Verify Data.

8. Let the tool check your file for data issues.

If QuickBooks doesn't find any problems, select OK. However, if QuickBooks finds an issue with your company file, click Rebuild Now.

Also, make sure QuickBooks has its latest release. This is to ensure that everything is up to date.

Just in case, I'll add this article for future reference:

• QuickBooks WorkForce
• Invite Employees

I want to make sure everything is taken care of for you, so please let me know how it goes or if you have any other concerns. I'm always here to help.

Let's make sure you'll be able to set up the Payroll Admin so you can invite employees to Workforce, MBonner.

A Payroll Administrator is authorized to process payroll, access all company's payroll information, and answers questions on behalf of the company principal regarding payroll data. Whereas, a Primary Principal is the owner of the company. Thus, he's the only one who provides authorization for major account changes. Furthermore, you'll want to update the Payroll Administrator information. To do this, follow the steps below: 

1. In QuickBooks, go to Employees> My Payroll Service> Account/Billing Information.
2. Sign in using your Intuit Account login.  This will open the Payroll Account Management  portal.
3. Go to the Payroll Details section. Confirm the EIN showing is the right company for which you want to make changes on Payroll Admin.
4. Select Edit next to the Payroll Admin heading.
5. If you have signed up for the direct deposit, enter your PIN and select Continue.
   See also Change PIN for processing direct deposit payroll.
6. Change the contact details of the Payroll Admin:
   • First name
   • Last name
   • Phone number
   • Email.
7. Select Update. Wait for the confirmation then select Close.
8. Review the updated Contacts information and close the Payroll Account Management portal.

If the listed principal is no longer with the company, you can request to replace the current principal. Please check out this article for more information: Change Primary Principal For Basic, Standard, and Enhanced Payroll. Also, in case the primary admin doesn't remember their login information, you can send a request to our team to transfer the primary admin role. 

In addition, you may take a look at how you can invite employees. I've added this article for your reference: Use Employee Self-SetUp For QuickBooks Desktop Payroll.

Reach out to us if you have any concerns about payroll. We're here to make sure that everything is taken care of.