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twilke
December 13, 2023
Question

Who do I talk with about Workforce now showing correct hours for employees? I have been transferred to 5 different people and spent hours on the phone with no answers.

  • December 13, 2023
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

Tori B
Tori B
December 13, 2023

Thanks for reaching out, @twilke. 

 

So I can best understand the situation, I have a couple of questions for you. Are your employees having issues with their clock in or outs that could be causing the hours not to be correct? Have you had any sync issues with the app? 

 

Any additional details that you can provide would come in handy. This way, I can ensure you get the right solution and get back to business as quickly as possible. 

 

In the meantime, I'm including our troubleshooting guide you can browse through while I await your response: Troubleshoot QuickBooks Workforce.

 

I'm also including some steps, along with our customer service phone number, below, if you prefer to speak with one of our Workforce agents. 

 

Contact us through QuickBooks Workforce (formerly QuickBooks Time mobile app):

 

  1. On your Android or iOS device, if you haven't already, sign in to your QuickBooks Time account.
  2. Select Settings or More, then Settings.
  3. Choose Help, then click on Contact us.
  4. Tap on one of the help options, then hit Contact QuickBooks Workforce support.
     

Contact us through phone:

 

  1. If you still need help, you can call us at 1-833-479-6070 (US).

 

I'll be sure to keep an eye out for your reply. Let me know if there is anything else I can assist with. Chat with you soon! 

 

 

E
Easylift
January 3, 2024

Apologies if this sounds blunt or rude.
Our company is having the same issues. The workforce app is shows correct employee times but fails to sync with the desktop "tsheets.intuit.com" causing managers to not be able to approve time cards.
For the time being employees have to clock in and out on their devices through tsheets.intuit.com. This is not ideal for us.

Fixes we have tried:

•Reset the app from within workforce

•Delete app from device and reinstall

•Sign out, sign back in

•All devices on latest IOS and app version


None of which solve the issue. Sometimes after a delete the will sync with the desktop on start up, but never again after that. It only says syncing. 
You can look at any of the numerous device logs we have submitted.

 

What can be done to fix this? The app has worked well for us for over 6 years, we have no idea why now it refuses to work unless a backend bug or update created an issue.

 

Please help us fix this as it's been causing issues for over 3 weeks.

C
CharleneMaeF
January 3, 2024

I know this hasn't been an easy process for you, Easylift.

 

Let me make it up to you by making sure you get a detailed explanation of why this issue occurred.

 

Based on your concern, all the possible steps have already been performed to resolve the problem. With this, I recommend reaching out to our QuickBooks Support Team. They have full access to your account and can review and resolve synching issues. They can also determine its cause to ensure it won't happen again.

 

Here's how to contact our support:

 

  1. Sign in to your QuickBooks Time account.
  2. Select Settings or More, then Settings.
  3. Choose Help, then click on Contact us.
  4. Tap on one of the help options, then hit Contact QuickBooks Workforce support.

 

I appreciate your understanding on this matter. Please know that I'm determined to get this resolved. 

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