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TS1956
December 30, 2023
Solved

Why am I constantly interrupted by advertisements when I pay a stupid high amount of money for the website? How can those be turned OFF so my attention is not disrupted?

  • December 30, 2023
  • 4 replies
  • 0 views
Just why? I pay a lot to use this so shouldn't that be enough? It has gotten to the point of me going back to physical books if it can't be turned off.
    Best answer by Jelayca V

    I am here to provide you with information about the ads that you may see in QuickBooks Online (QBO), @TS1956.

     

    These ads aim to guide and suggest ways to optimize your QBO experience. Currently, there is no way to completely disable the ads from appearing, but you can click the X or No, thanks to buttons to dismiss them. 

     

    This will prevent them from showing up again.If you're using Google Chrome, you can follow this article to guide you on how to block the ads: Block certain ads.

     

    You can also enable the pop-up blocker in your browser. Here's how:

     

    1. Select the lock icon to the left of the address bar.
    2. Click Site settings (Google Chrome) or Permission for this site (Mozilla browser).
    3. Hover to the Pop-ups and redirects section, and hit Block from the drop-down menu.

     

    For Safari:

     

    1. Open your Safari browser.
    2. Select Safari, then click Preferences.
    3. Select Websites at the top
    4. Click Pop-up Windows on the left sidebar
    5. Then hit Block in the pop-up menu for the website.

     

    You can also check out this article, which contains step-by-step videos to help you learn more about using QuickBooks Online: Learn about QuickBooks Online with how-to videos. This resource also provides steps on managing your company's finances.

     

    If you have any further questions about turning off ads or anything else related to QuickBooks, please don't hesitate to reach out. I'm always here to help.

    4 replies

    J
    Jelayca VAnswer
    December 30, 2023

    I am here to provide you with information about the ads that you may see in QuickBooks Online (QBO), @TS1956.

     

    These ads aim to guide and suggest ways to optimize your QBO experience. Currently, there is no way to completely disable the ads from appearing, but you can click the X or No, thanks to buttons to dismiss them. 

     

    This will prevent them from showing up again.If you're using Google Chrome, you can follow this article to guide you on how to block the ads: Block certain ads.

     

    You can also enable the pop-up blocker in your browser. Here's how:

     

    1. Select the lock icon to the left of the address bar.
    2. Click Site settings (Google Chrome) or Permission for this site (Mozilla browser).
    3. Hover to the Pop-ups and redirects section, and hit Block from the drop-down menu.

     

    For Safari:

     

    1. Open your Safari browser.
    2. Select Safari, then click Preferences.
    3. Select Websites at the top
    4. Click Pop-up Windows on the left sidebar
    5. Then hit Block in the pop-up menu for the website.

     

    You can also check out this article, which contains step-by-step videos to help you learn more about using QuickBooks Online: Learn about QuickBooks Online with how-to videos. This resource also provides steps on managing your company's finances.

     

    If you have any further questions about turning off ads or anything else related to QuickBooks, please don't hesitate to reach out. I'm always here to help.

    T
    TS1956Author
    December 31, 2023

    The Xing it ad out if exactly the distraction I refer to. Why? To help my experience you say. Well, it doesn't help, it hinders... Many online pages and such show ads but when a viewer donates or pays for the service, the ads go away. I imagine I am like others who ask when they need help or suggestions. The whole advertising the way it's done is intrusive and actually damages the experience paying hundreds of dollars. I am looking for a different way to keep my books, period.

      L
      LollyNino_C
      December 31, 2023

      Hello, @TS1956! We appreciate that you have responded to us on this thread. We understand it wasn't ideal for you, and the pop-up ads may interfere with your work. Let me share some information about this behavior.

       

      We always value the views and opinions of our users, as this can help us develop a product that suits their business needs.

       

      While completely disabling them is unavailable, you may submit a feature request directly to our product developers. This way, they can evaluate the possibility of removing the ads entirely. Here's how to send feedback:

       

      1. Click the Gear icon in the upper-right corner.
      2. Select Feedback under Profile.
      3. Enter your comments or product suggestions.
      4. Tap Next to submit.

       

      Our product engineers will consider your suggestions, and you can always check the status of your request through this link: QuickBooks Online Customer Feedback.

       

      Please extend your patience about this matter. If you have any other QuickBooks queries, please leave them in the comments section below. I'm only a few clicks away from assisting you once more. Have a wonderful day!

      C
      Cyler 15
      January 14, 2024

      I agree.  This is becoming disruptive to the user experience.  Quickbooks should put new features and functions in a menu on the left and allow me to hit that choice when and if I am interested in new features and functions.  I do not want to be sold when I am already paying a high subscription fee. 

        K
        Kurt_M
        January 14, 2024

        Hello there, @Cyler.

         

        It looks like you've already posted this here in the Community space, and one of our colleagues was able to provide a recommendation to help you with your query. You can check this link to see her response:

         

        https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/re-the-ads-in-[…]becoming-annoying-if-you-want-to/01/1374686/highlight/true

         

        You can visit us anytime if you have additional questions or need assistance managing your QuickBooks subscription. We'll be around to help you out. Keep safe.

        C
        CodyW1
        January 15, 2024

        Hi Kurt, please don't frame this as a question has been answered elsewhere. The linked recommendation is to send a suggestion to the development team, and I'm sure they've received several.

         

        But until they, or some other sub-department, actually takes steps to resolve this issue, its important to spread awareness of customer discontent.

         

        If anything, your response conveys the notion that Intuit knows the consumer doesn't like this, and doesn't care because they think ignoring the complaints will ultimately be more profitable.

          F
          Frenchy4
          March 3, 2024

          I have to agree with the posters here. It is not an engineering/software/feature decision, it is a marketing and policy decision that is highly disruptive to work. Is there someone relatively high enough to make policy and Marketing decisions?

            H
            hk243
            March 24, 2024

            I fully agree with the other users here, again I'm receiving ads for Quickbooks itself and they keep coming back for all my subscriptions.

            They can not be blocked by blocking popups at it's an internal box appearing on the Quickbooks screen.

            Very annoying and it does not help me at all showing Quickbooks.

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