Question

Why are our state taxes showing as due weekly but in payroll settings it is set up as due monthly which is correct and how the tax used to accrue in payroll tax section?

7 replies
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I do pay the taxes and file reports manually and only rely on QBO Payroll Core to track and show me the due dates to pay and when to file the reports.

QuickBooks Online Payroll

MariaSoledadG

QuickBooks Online Payroll (QBO) consistently adheres to the state tax settings you've configured, Weaver. I'm here to help you resolve this.

It’s possible that a different payment schedule with an alternate effective date was created, which is why the system is currently using the weekly schedule. The system will always follow the effective date specified in your Payment Schedule.

You can delete the other Payment Schedule created if you're not using the option to avoid confusion. I've attached this screenshot for your reference:

On the other hand, taxes accrue each time you run payroll. But the due date for these taxes will still depend on your settings.

I've also added this article in case you want to find out how taxes apply to roaming employees: Set Up Employees and Payroll Taxes in a New State.

Additionally, learn how to create a summary report to view your payment history. Please check out this article for more information: Create a Payroll Summary Report in QuickBooks.

Explore QuickBooks Payroll to guide you on how to simplify your payroll process and control your company's finances. At the same time, experience the difference it can make for your business.

Please touch base with us here if you have any other questions and concerns about your state taxes. We're always here to help you all the time.

W

WeaverExAuthor

Here is a screenshot of how QBO is showing withholding tax is due weekly now instead of monthly like it is set up in my payroll settings.

dirtzero

dirtzero-

It is very frustrating to see my monthly tax showing as past due weekly when it has always been and is supposed to be set up and paid monthly! I talked with customer service a few weeks back as well and was told there was no "glitch". But that something had changed in my account. I did not make any changes. The tax is set to be paid monthly in payroll settings as they have been for 8 years now. I have always manually paid my taxes outside of QBO, but I do like to have the taxes accrued and correct due dates shown. All the customer service rep did to "remedy" the weekly tax showing as due was to go in and mark it as paid, post-dated to the expected monthly due date. I don't want the tax payment to be shown as paid when I won't actually pay it until the actual due date my state sets. I hope QBO gets this fixed SOON!!!

I agree with you completely, @WeaverEx . Unfortunately, @MariaSoledadG comment above, "QuickBooks Online Payroll (QBO) consistently adheres to the state tax settings you've configured" is no longer accurate. I wanted to jump on here and update you that I chatted with QB again and they reiterated that there's an ongoing investigation (INV-121594) related to this issue. They added our company name to the list of who to follow up with to make sure this is resolved, if you'd like to reference this when contacting them.

It is a very frustrating situation, to have to do a work-around outside of QuickBooks. Because my MONTHLY withholding taxes for MN are accruing weekly, I can no longer make a monthly tax deposit through QuickBooks because it's showing past due in "QB" when it is not. Again, I will reiterate, I have not changed the filing frequency in our payroll settings from Monthly. It's been set for two years now and needs to be updated on their end so the payments that show due are accurate. This is a critical issue and needs to be escalated on their end! @MariaSoledadG , is there anything you can do to help? Thanks!

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