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peggy46
April 7, 2024
Question

Why can't an employee change their current banking information without reaching out to the employer?

  • April 7, 2024
  • 2 replies
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    2 replies

    R
    RhoiceW
    April 7, 2024

    Hi there, peggy46. Thank you for reaching out to the Community.

     

    For now, in QuickBooks Online (QBO), employees can only access their paystubs information. Only employers are allowed to edit their employees' bank information for security purposes.

     

    You can follow these steps on how to change the bank information:

     

    1. Go to Payroll, then select Employees.
    2. Look for the employee you want to edit.
    3. Go to Payment method, and click Edit.
    4. From the dropdown button, choose the payment method.
    5. Enter the new bank account information.
    6. When finished, select Save.

     

    In addition, you can refer to this article to learn how to change your company's bank account information: Change your payroll bank account

     

    Don't hesitate if you still have concerns about updating your employee's bank information. I'm always here to lend a hand. 

    P
    peggy46Author
    April 7, 2024

    hi - I understand HOW to make the change, I'm asking why the employee can't do it themselves in Workforce. They entered their initial banking information, so it seems logical that they could also make their own changes.

      L
      LouiseG12
      April 7, 2024

      I'm here to share some insights about changing employee's bank information in QuickBooks Workforce, Peggy.

       

      Initially, employees can set up their direct deposit details. Nonetheless, they'd need to reach out to their employer when changing or updating their bank information.

       

      I can see how it would be beneficial for employees to be able to do this on their end. Thus, I suggest submitting feedback to our Product Developer Team to have this idea considered for future updates.

       

      To submit your feedback, follow these steps:

       

      1. Click the Gear icon at the top right.
      2. Select Feedback under the Profile column.
      3. Enter your product suggestions.
      4. Click Next to submit.
         

      Additionally, feel free to scan this article on what steps to take if an employee fails to get their paycheck through direct deposit: Handle a direct deposit paycheck that was not received by an employee.

       

      Feel free to reach back out if you have any other questions about managing employees on your payroll. I'll get back to you as soon as possible. 

      J
      joeljh
      October 2, 2024

      Totally agree, I don't understand why employees can't update their direct deposit information themselves without first talking to their employer. It seems like a standard feature that should be included in any payroll software. I hope this is added soon!

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