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channum
May 11, 2022
Question

Why can't I match an IRS payment transaction from our bank to the tax payment QB made on our behalf?

  • May 11, 2022
  • 3 replies
  • 0 views
I can usually match the bank transaction to the tax payment but there is no tax payment available to match it to. I have the confirmation.

    3 replies

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    MadelynC
    May 12, 2022

    I’m here to help so you can match your transactions successfully in QuickBooks, @channum.

     

    Cached data might be the reason why the tax payment didn't show up. Please know that once the browser's cached files have issues, QuickBooks functionalities may get affected. You can perform some troubleshooting steps to get this fixed.

     

    First, open your QuickBooks Online account in a private or incognito window for testing. Refer to the shortcut keys below for quick navigation:

     

    • Google Chrome: Ctrl + Shift + N
    • Safari 11 or newer: ⌘ + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Microsoft Edge: Ctrl + Shift + P

     

    Once logged in, try to locate the tax payment and match it to your bank transaction. You can use the Find match option and All filter. If it works, get back to your main browser and clear its cache. Doing this helps the program run smoothly. You can also utilize other supported browsers as an alternative.

     

    Here's a reference that ensures everything is accurate and balanced: Learn the reconcile workflow in QuickBooks. It includes steps to edit and fix reconciliation issues.

     

    Don't hold back to drop a comment below if you have any other questions or concerns besides matching transactions. I’ll be here to help. Take care always!

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    channumAuthor
    May 12, 2022

    Hi MadelynC, 

    Thank you for your help, but it didn't work. The tax payment does not show up when I do the 'find match'. The filter is on show 'all' but it is not there. The odd thing is that I was able to match the CA tax payment which was made the same day. This Fed tax payment is just not showing up and I can't balance.

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      adriana882008
      November 3, 2022

      I'm on the same boat and it is not matching, It seems like you can not match expenses from the bank feed to Tax Payments made in QBO. I'm thinking I might have to do a Journal entry to match the expenses with the liabilities, which was what I was trying to avoid, the only thing I can do now is exclude them. But I wish we could just match them. 

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        RoseJillB
        November 4, 2022

        Thank you for choosing QuickBooks for your business, adriana. I'll gladly help you categorize your tax payments in QuickBooks Online (QBO).

         

        Beforehand, matching expenses to a liability transaction is possible in QBO.
         

        That said, seeing as how you've finished entering the tax payment into QBO. Check the bank register to determine if you paid this to the bank account associated with your company file using the same bank account. You can achieve this by following the instructions below:

         

        1. Go to the Accounting menu, and select Chart of Accounts (COA).
        2. Choose the posting account of the transactions. Then, click the View Register under the Action column.
        3. Verify if the transaction is available in the register.

         

        Once validated, return to the bank feeds and use the Find Match option to search for a match of this that will allow you to assign it to the appropriate account. This is how:

         

        1. Select the tax payment from the bank feeds.
        2. Tap the transaction to expand and select Find Match.
        3. You will be routed to the Match transactions window with all the Suggested Matches.
        4. Marked check the transactions that match the payment and click Save.

         

        Otherwise, you can Exclude this tax payment from the bank feeds. Then manually clear this from the Bank Register. To do that, go back to the bank register and Click the checkbox until it is changed to C.

         

        Moreover, you'll want to set up bank rules in your company file. This way, Quickbooks will automatically categorize the tax payments that are cleared from your bank.

         

        Feel free to post your concerns if you have further clarifications with sales tax payments. Have a good one!

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        muenstermann
        December 14, 2022

        Great. I followed the instructions to a "T" now the payment is gone. Does not show up in QBO anywhere. 

         

        The tax side is completely locked. I was hoping to delete the whole fiscal year on sales tax and start the tax process over. But..QBO Message" This tax filing transaction was created by the system and can't be edited!" 

         

        Payment set to land on the 19th. Next day my office manager hit "match" the DoR check from the bank to the DoR (Only DoR location) for that billing. The check cleared on the 20th from the bank. QBO is totally lost because a multi-thousand dollar check exact to the penny showed up a day late.So the payment was deleted through the "Chart of Accounts" process and now its gone completely? THAT SHOULD NEVER HAPPEN. It should always fall back to the location it was generated from in the central bank it originated from. We now have 2 missing major tax payments somewhere in the system. 

         

        Is the number floating somewhere in the system? Is it offsetting another critical balance? It should never disappear if it was obtained and recorded through the bank. It should always go back to its point of origin. Therefore I am sure it is messing up another account somewhere. 

         

        Likely I will spend the next 2-5 days trying to analyze what went wrong. 

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        annab7
        April 26, 2023

        Did anyone get an answer to this? I just spent an hour and half on phone with a quickbooks team member and got no answer besides "its the bank". Tried everything listed above and no answer. This is frustrating. The epayment is created by quickbooks so it should match. 

         

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        Matthew--Townsend
        September 12, 2024

        I am using Quick Books Online and had the same issue (marked as paid IRS payments not matching to bank transactions).

        This is what resolved it for me. 

         

        I deleted the IRS payment from Payrol Taxes --> Payment History.

        Then I added it back and picked the Marked as Paid --> Synced with accounts (or something like that) option.  Before I think I picked manage outside of QuickBooks.  Once I did that I had to refresh my browser and then both bank transactions auto matched to the Payroll tax payments.

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