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rdnebeker-gmail-
Mar 16, 2023 11:56 PM UTC
Question

Why can't my clients pay with their HSA cards on Quick Books?

I have had several patients try to pay their invoices with their HSA cards and none have been accepted.  I've even tried my card reader in the office and have manually typed in their card numbers myself and they are all denied.  How can they pay with these cards?

4 replies

JamesAndrewM
Mar 17, 2023 12:47 AM UTC

We're glad to have you as part of the Community. A warm welcome, and we look forward to having a prosperous time working with you.

 

Let me provide you with some information to help your patients pay with their cards.

 

Let me first share the possible reasons why their payments were declined:

 

  • The funds are not available
  • The card is expired
  • Cardholder went over a specific limit (varies per card)

 

To resolve this, I recommend advising your customers to call the phone number on the back of their card. This way, they can verify and check the status of their Health Savings Account.

 

You may refer to this article for detailed information: Accept flexible spending cards. 

 

When everything is in order, you can accept and process payments from your customers.

 

If you have any other concerns about QuickBooks-related concerns. I'd be happy to assist you further. Stay safe! 

csarge
Jul 5, 2023 3:17 PM UTC

I'm having this same issue and there is noting wrong with the cards. It is the QB system that is rejecting any HSA card. 

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