Why can't my employee see the "select pay item" option in the weekly time sheet?

Thank you for sharing your concern about the missing pay item in your employee's timesheet, @wreade78. Let's work together to determine why this option isn't visible to your employee.

First, let's check the pay item settings to ensure the item is assigned to the employee: 
 

1. Go to Payroll, then Employees.
2. Select the employee in question.
3. From Pay types 
4. Hit Save.

If the issue persists, you can have your employee perform some basic troubleshooting steps to isolate the problem. Sometimes, accumulated cache in your browser can cause unusual behavior in QuickBooks. Start by accessing the QBO account in a private or incognito window. Here are the shortcut keys for various browsers: 
 

• Ctrl + Shift + N for Google Chrome
• Ctrl + Shift + P for Firefox & Microsoft Edge
• Command + Shift + N for Safari

If your employee can see the pay item in the private window, have them return to their regular browser and clear its cache and cookies to refresh. Alternatively, they can try accessing the account using another supported browser. 
 

Additionally, here are some articles that may help you learn how to view and edit timesheets: 

• Track and manage timesheets in QuickBooks Online
• Track and manage QuickBooks Time in QuickBooks Online and QuickBooks Online Payroll

If I can of any additional assistance, please don't hesitate to tag me in your comments and posts. I'm always here to assist you.