Why can we not be put in touch with a representative at the risk department.

I am experiencing the same exact issue as you.  It has been weeks that my deposits have been withheld.  Almost 30k in funds being withheld from our extremely SMALL nonprofit.  I am going to notify my legal counsel of this issue because I do not feel at all the manner in which this has been delt with is fully legal.  I submitted the appropriate documents weeks ago and my funds have still not been released.  Have heard multiple times that my case has been expidited.  I wonder how QB defines that term because it does not seem to me they have working very fast to solve this issue at all.  I would appreciate if someone with QB were to point out in any contracts or terms of services that they have the ability to withhold funds for this amount of time.  It is a disgusting practice to me that we are not able to be put in contact with someone at the risk department.