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January 13, 2023
Question

Why cant I enter time on payroll. keep getting message "cant find page you requested ?

  • January 13, 2023
  • 1 reply
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1 reply

JessT
January 13, 2023

Hi lynnhodgkins,

 

You may be experiencing random browser issues. I'll help you check to see why you getting an error.

 

We can start by signing in to your QBO company using a private window. This step will disable the extensions and stops the cache from saving your search history.

 

  • Google Chrome: Ctrl + Shift + N.
  • Safari: Command + Shift + N.
  • MS Edge and Firefox: Ctrl + Shift + P.

 

If private browsing lets you enter time entries, you can clear your browser's cache. If it's the same thing, please use a different browser to see if this only happens to the one you are using.

 

Feel free to go back to this thread if you need more help.