Why cant I run Payrole?

Let’s resolve the error you’re having to run your payroll successfully, @jekahl.

Can you tell me more about the error you’re having when running your payroll? That'll help us check to see if there's an ongoing issue with it. 

Before running your payroll, make sure that the employees' information are complete. Usually, the error message also tells you what's lacking or needed to be fixed first. Here's a reference that will walk you through getting started with payroll.

Let’s check if the error you were prompted with is a browser-related issue. There are times the browser's cache stores internet files that cause unexpected behavior when running payroll. 

You’ll have to sign in to your QBO account using a private browser. This helps isolate the issue since it doesn’t store data in the cache. Here are the following keyboard shortcuts: 

• Safari: Command + Shift + N
• Mozilla Firefox: CTRL + Shift + P
• Google Chrome: CTRL + Shift + N 
• Microsoft Edge:  CTRL + Shift + P

If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. You can also try to process your payroll using other supported browsers (Firefox, Google Chrome, Safari, Microsoft Edge) if the steps above didn’t work.

For more tips about running payroll in QuickBooks, you can check out this link: Process or run payroll.

I’m always here if you need more help in running your payroll by leaving a reply below. Take care and have a great rest of the day!