Why did my monthly rate increase by more than double on November 1st? I did not change my plan. I want a refund and to be put back on the plan I had previously

Hi there, @kimskate.

I’d love to assist in checking the charges into your account. However, since this is a public forum, I’m unable to provide details in regards to concerns related to billing and can't pull up your account in a secure environment. Thus, I recommend reaching out to our Customer Care Team for assistance in verifying the charge. 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

Moreover, I don’t want to leave you empty-handed, you'll want to visit our Community Help Articles hub in case you need some related articles in managing your account.

I’m here to help if you need anything else. Have a fantastic day!