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bills2
December 28, 2019
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Why does Intuit hire incompetent, lying employees who choose not to do their jobs?

  • December 28, 2019
  • 3 replies
  • 0 views
Original commenter did not share additional details
    Best answer by ShiellaGraceA

    Hi bills2,

     

    If I were in the same situation, I would feel the same. This is not the kind of customer service we want you to experience. Rest assured this is taken care of.

     

    Let's downgrade your plan in-product. Let me guide you through how.

    1. Sign in to QuickBooks Online as an admin.
    2. Go to Gear then Account and Settings.
    3. Choose Billing & Subscription. Make sure your payment info is updated and valid.
    4. Select Downgrade. The "Change my plan" page shows your current plan, and other plans you can downgrade to. Can't see the downgrade option?
    5. Find the new plan you want, then Choose Plan.
    6. Review what goes away with your new plan. If you’re ready to downgrade, hit Next.
    7. Take care of any stoppers that appear. In case you encounter any problems when fixing stoppers, fix them manually. Follow the steps in "Take care of possible downgrade issues" section, then go back here once you're done.
    8. Review your new billing details. Press Change plan to complete the process.
    9. Sign out of QuickBooks Online.

    Please refer to this article for more information about: Downgrade your QuickBooks Online plan.

     

    You can also speak with one of our sales representatives to assist you further. Please check our page to get their number: https://quickbooks.intuit.com/.

     

    If you have other questions about your subscription, please let me know. I'll be here for you. Have a good one.

    3 replies

    R
    Ryan_M
    December 29, 2019

    Hi @bills2,

     

    I'm here to lend a helping hand. I'd appreciate it if you could provide additional information on this issue you stated, so we can proceed.

     

    Please feel free to post in the comments below, and I'll be sure to get back to you.

     

    I'm looking forward to hearing from you soon.

    B
    bills2Author
    January 5, 2020

    I called in to QuickBooks (lack of) Support, lady Mel took my call, she was unsure of how to downgrade a plan and said she would check on it and never did. She got back with me one time just to say she was still waiting on an answer. She never replied to my emails again after that. 

     

    At the end of December, I had to call in again since she never got back to me. I talked to a rep that again sounded like she knew what she was doing, she sent me the changeplans link, but it turns out that it is incorrect also. The correct link is changeplan. They people at Intuit are freaking idiots. Even the manager I got on the phone, who was super nice, emailed me the wrong link for changeplans instead of changeplan. Idiot. I mean seriously, how can one company find so many incompetent people to consistently work for one company? This is nothing new, and it has improved - it used to be even worse. 

     

    This morning, I changed my plan from annual pay to monthly pay, as I was instructed to do, so that I can downgrade my plan, and when I use the correct link https://c3.qbo.intuit.com/app/changeplan, it errors out after I have selected the plan I want to downgrade to. So, I guess the Intuit developers are idiots, too. I am not sure why I continue to let these people manage my money - scary. 

     

    Can you please find me one or two competent people that work at Intuit to get me some help and get my plan downgraded? 

     

    Thank you kindly, 

    Bryan

      S
      ShiellaGraceAAnswer
      January 5, 2020

      Hi bills2,

       

      If I were in the same situation, I would feel the same. This is not the kind of customer service we want you to experience. Rest assured this is taken care of.

       

      Let's downgrade your plan in-product. Let me guide you through how.

      1. Sign in to QuickBooks Online as an admin.
      2. Go to Gear then Account and Settings.
      3. Choose Billing & Subscription. Make sure your payment info is updated and valid.
      4. Select Downgrade. The "Change my plan" page shows your current plan, and other plans you can downgrade to. Can't see the downgrade option?
      5. Find the new plan you want, then Choose Plan.
      6. Review what goes away with your new plan. If you’re ready to downgrade, hit Next.
      7. Take care of any stoppers that appear. In case you encounter any problems when fixing stoppers, fix them manually. Follow the steps in "Take care of possible downgrade issues" section, then go back here once you're done.
      8. Review your new billing details. Press Change plan to complete the process.
      9. Sign out of QuickBooks Online.

      Please refer to this article for more information about: Downgrade your QuickBooks Online plan.

       

      You can also speak with one of our sales representatives to assist you further. Please check our page to get their number: https://quickbooks.intuit.com/.

       

      If you have other questions about your subscription, please let me know. I'll be here for you. Have a good one.

      C
      Confused and terrified
      April 14, 2022

      I would also like to know why quickbooks hires people who not only don't do their jobs but say I may not get a full refund when they did nothing. I hired a female live book keeper to clean up my information and she said as long as I uploaded all the information, that this would be done within 30 days. She also said she would get back in touch with me about any questions I had within 2 business days. I uploaded all the information she asked for, noticed she had done nothing, asked if I needed to file an extension since she had mentioned I would possibly need to for allowing her more time to complete the clean up and she said nothing for four days. I had to schedule an appointment to get her to talk to me for 12 minutes. She informed me even though she had all the documentation I spent 5 to 6 hours going through to give her that she couldn't do anything and I would need to call a quickbooks accountant or spend hours on the phone with the irs to get help filing an extension before she could do anything for me. She couldn't even remember if she was helping me with 2022 taxes or not and asked why I was talking about filing an extension until I said filing the extension was for quarterly payments based on the advice she gave me.  I spent three hours on the phone before I was able to talk to someone with the irs and talked to a quickbooks tax accountant who said they could not help me file an extension for estimated quarterly payments for 2022. I told the book keeper what happened, that I planned to downgrade my account and get a complete refund of my five hundred dollars. She said I may not get a full refund because of onboarding fees. Essentially, this woman did nothing, I trusted her with my personal information, paid her five hundred dollars thinking I was going to get great customer service and now I'm stuck in a nightmarish, stressful situation with my taxes and I'm possibly going to be short of five hundred dollars. I filled out a refund request form stating I had been scammed.

      RenjolynC
      RenjolynC
      April 14, 2022

      I appreciate your time in letting us know about your situation.

       

      Support scams are a huge problem today. At Intuit, we value the security of your account. We will surely take note of your experience and share it with our concerned team.

       

      To report any potential technical support scams, please visit our Privacy and Security page.

       

      Furthermore, feel free to read these articles to help secure your account:

       

      You're always welcome to visit the Community if you need help with the features in your account. We'll be around to give the solutions. Take care.

      L
      LDO
      April 15, 2022

      This post is a perfect example of how the Quick Book support folks do not read our questions.  They are too quick to copy and paste pre-printed boiler plate answers.    Most of the stuff they "copy and paste" is not helpful and has little to do with the issues folks have.   I think if the Quick Book Help support people would maybe read the questions aloud a few times they may understand.  It could be a language barrier as a previous poster suggested.  But I do not think so. 

      C
      Confused and terrified
      April 15, 2022

      I don't think the support team cares beyond doing the bare minimum in posting a response. Just realize it's up to you to post a response with a solution that is going to help other people. In my case, I've been told I have to wait three to five days while billing decides if I'm elgible for a full refund. I was so mad. I yelled and cussed at customer service because I could have used that money towards paying my bills or someone else to help cleaning up my financial information that would do their job. I'm calling again because I'm getting my money. Don't ever use live book keeping with quickbooks. Just use their software to manage your financial information. Hire a cpa or bank accountant in your area if you feel you need assistance with your finances.

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