Why does Lowes Synchrony account not bring down purchases for review?

Hi there, @mark.traband.

I see that you're having trouble seeing your expenses in your QuickBooks Online bank feeds. I'd like to provide some information as to why this is happening.

Currently, there is an ongoing investigation related to missing expense transactions associated with Lowes Synchrony. Rest assured, our product engineers are investigating the matter and are working hard to find a permanent solution as soon as possible. However, in the meantime, I suggest that you contact our Customer Care Team to be added to the list of affected users. This way, you'll receive an email notification once an update is available.

Here's a step-by-step guide on how to contact us:
 

1. Go to the Help menu and select the Search tab.
2. Then, click Contact Us.
3. Then, enter a brief description of your concern and select Continue.
4. Lastly, choose either Start a Chat or Get a Callback to start connecting with them.

You can reach our support team Mondays through Fridays from 6:00 AM to 6:00 PM Pacific Time and Saturdays from 6:00 AM to 3:00 PM.

Once the issue is fixed, you can refer to this article on reviewing transactions to ensure they're under the right categories in QuickBooks: Categorize online bank transactions in QuickBooks Online.

For future use, here's a detailed guide on making sure your QuickBooks accounts match your real-life ones: Learn the reconcile workflow in QuickBooks.

Let me know if you have other concerns about your transactions in QuickBooks. I'm just one post away to help you out.