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November 13, 2023
Question

Why does quikbooks stop auto tracking mileage at random times

  • November 13, 2023
  • 1 reply
  • 0 views
Worked great for over a year. Now, for the last several months, it has been completely shutting off this feature, on its own. Not until I manually startup the app, of my own volition,  does it send a notification saying that it isn't tracking mileage.....a little too late... Before it is asked: YES, I have done EVERYTHING  that your troubleshooting guide suggests. To no avail.

1 reply

AldritchM
November 13, 2023

I would like to welcome you to our community page, lukedonelson.

 

I understand when QuickBooks stops tracking mileage out of the blue.

 

I understand how challenging it is when QuickBooks tracking mileage stops working out of the blue. I appreciate your efforts following the steps in our mileage tracking issues article. But it didn't help fix the issue, I'd suggest contacting our phone or chat support. They can dig deeper into what might be causing your mileage tracking to turn off. Here's how:

 

  1. Go to Assistant located in the upper right-hand corner.
  2. Ask general questions if you want to chat or enter Talk to a human to see the Get a Callback option.

 

You can check this article about fixing mileage tracking issues: Fix mileage tracking issues in the QuickBooks Online mobile app.

 

I would like to leave these articles on what to do next:

 

Feel free to reply if you have other questions. I'm here to help!