Why does the direct deposit set up not work? How can I get it to work? I tried for hours and then worked with a team member with no luck?

Hello there, @ggcnp2004-gmail-. Welcome to QuickBooks Community!

I've collected some details that you can use when verifying the process of the direct deposit. Also, the things that can consider doing to determine what's going on with the direct deposit setup.

To clarify, what steps have you taken when setting up for direct deposit? However, we can go first in checking the status of your direct deposit from payroll settings. The direct deposit status helps you indicate if it's active or not. Here's how:

1. Go to the Gear icon.
2. Click Payroll Settings under Your Company.
3. Select Company under Bank Accounts.

Please see the description of each status below:

• Connected/Active: Bank account details connected to send payroll with QuickBooks Online and option to Update it.
• Pending: "We're getting your bank account ready." Information about test transactions will also show.
• Waiting for verification: You have the option to enter a test transaction.
• Failed: "Update your bank account. We couldn't verify this bank account."

If it's showing as pending, it means that we haven't verified your account information yet or could be that the funding bank account is verified but is needed to go back to direct deposit setup. Another reason is that you haven't yet entered the employee's bank information.

If that's the case, you'll need to update the information or any details from your setup. On the other hand, if verifying your test transactions was unsuccessful, I recommend contacting our payroll support for further assistance. They can look at your account in detail and help you get this through.

You can always check these articles for more details:

• Handle a direct deposit paycheck that was not received by an employee
• Check the status of your employee direct deposits in QuickBooks Desktop Payroll

Please let me know if you have other concerns as you go along with the process. I'll be around. Take care always.