Skip to main content
November 9, 2023
Question

WHY DOES THE GROSS AMT OF PAYCHECK SHOW IN CHECK REGISTER

  • November 9, 2023
  • 1 reply
  • 0 views

THE CHECK WAS WRITTEN AND CASHED FOR THE CORRECT (NET) AMOUNT BUT IT APPEARS AS GROSS AMOUNT IN THE REGISTER SO I CANNOT RECONCILE. HOW DID THIS HAPPEN? 

1 reply

November 9, 2023

Hello JODYV2, Thank you for reaching out to the Intuit Community. 

 

I understand that you're facing an issue where paychecks are showing the gross amount on the register instead of the net amount. 

 

Our engineers have already resolved this issue as we have received similar reports from other users. However, since you're still facing this problem, I suggest contacting our Customer Care Team. They can investigate the issue for you and create a new report if necessary. 

 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

 

In case you want to run payroll reports to view useful info about your business and employees in the future, you can check out this article for more guidance: Run payroll reports.

 

Please let me know if you have any further questions or concerns about your payroll transactions. I'm always here to lend a hand. Have a great day!