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finance-ywcapeki
April 7, 2024
Question

Why does the social security number get rejected when entering a new employee?

  • April 7, 2024
  • 2 replies
  • 0 views
When I try to enter a new employee, the social security number is not accepted.  How can I do this?

2 replies

BigRedConsulting
BigRedConsulting
April 8, 2024

Are you sure it's a Social Security number from a Social Security card, not a Taxpayer ID card? They're different.

G
GlinetteC
April 8, 2024

Hello there, finance.

 

It looks like you might have posted the same question on another thread where my colleague has already answered it. You can find her response at this link: https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/why-does-the-social-security-number-get-rejected-when-entering-a/01/1423094#M127105.

 

If you have any other questions while doing tasks to your account, please don't hesitate to come back. The Community is always here to help.

BigRedConsulting
BigRedConsulting
April 8, 2024

@GlinetteC 

RE: It looks like you might have posted the same question on another thread

 

Your link is circular and points right back to this thread. Not really helpful.

 

 

@finance-ywcapekihas exactly one post on this entire community, so, also you are wrong.

R
Rea_M
April 8, 2024

Your new employee might have provided an invalid social security number, which is why QuickBooks rejected it, finance. I'll share further information about this and guide you in verifying the data so you can successfully set up your worker's profile.

 

Your employee may have given you an Individual Tax Identification Number (ITIN) instead of their Social Security Number (SSN). It's only available to residents and non-US citizens who aren't eligible for U.S. employment and need identification for other tax purposes. It starts with a "9" and is formatted like a social security number (NNN-NN-NNN).

 

To ensure you're entering a correct SSN, I'd recommend authenticating it on the Social Security Number Verification Service page.

 

After you've validated the number, continue adding your new employee to QuickBooks Payroll.

 

Once everything is all set, run your payroll to pay your employees on time.

 

Stay in touch if you have additional payroll concerns or questions about managing employees in QuickBooks Payroll. We'll jump right back to make sure you're taken care of. Have a good one.

M
Message 9000
June 5, 2024

This does not work.  I have verified my employees SSN through E-Verify and is still says invalid in Quickbooks Enterprise 2024 (desktop)  Funny it will take all zeros but won't take a verified valid SSN.  Support worked on it and still couldn't figure out why we were getting the error. 

    BigRedConsulting
    BigRedConsulting
    June 5, 2024

    This is an excellent example of poor decisions made when designing software. QuickBooks should never stop you from entering the SSN you want to enter. It's your responsibility, not theirs. And, also, if you get it wrong it's really not that big of a deal to fix it later. A warning, maybe, but it shouldn't stop you.

     

    I shake my head in dumbfounded wonderment at the juvenile design choices Intuit has made of late for things like this. It seems no one there has experienced the real world.

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