Skip to main content
October 15, 2024
Question

Why has my auto mileage stopped working all of a sudden, after 2 years no issues? all settings are check marked green, all permissions are correct, nothing has changed

  • October 15, 2024
  • 2 replies
  • 0 views
Last week this started , will not show any trips, no settings have changed

2 replies

MariaSoledadG
October 16, 2024

I know tracking miles can easily identify inefficiencies, eliminate unnecessary trips, and optimize routes leading to cost saving. Let's fix your mileage issue so it shows the trips in your end, Sobel.

 

One of the reasons why mileage stops working, it's because your device is having trouble tracking mileage in slow-moving traffic and recording the specific address of a trip. Please know the app has a couple of settings you can turn on to improve the accuracy of this information. To enable the setting, follow the steps below: 

 

  1. Select the Menu ☰ icon.
  2. Select Settings.
  3. Choose Mileage settings.
  4. To improve accuracy in slow-moving traffic, turn on the Track slow speed trips setting.
  5. To improve accuracy recording addresses, turn on the Boost location accuracy setting.

 

If the list of items in the "Avoid missed trips" section has a green checkmark in your mileage settings, then your settings are good to go. However, if you come across an exclamation mark (!), don't worry. Simply follow the on-screen steps to make the necessary adjustments to your settings and ensure a smooth and accurate tracking of your trips.

 

If the issue persists, you can continue performing the steps found in this article. I've added this article for more information: Fix Mileage Tracking Issues in QuickBooks Self-Employed for Android. However, if you're on the iOS platform, this article provides specific steps to address mileage tracking errors: Fix Mileage Tracking Issues in QuickBooks Self-Employed for iOS

 

To enhance your knowledge and better categorize mileage based on expenses, you can refer to this article: Schedule C and Expense Categories in QuickBooks Solopreneur and QuickBooks Self-Employed.

 

Let us know if you have any questions and concerns about mileage. We are always right here to help you. Have a nice day!

October 16, 2024

Ok i was told by Intuit support that there is a issue with android quickbokks app and they have been working to fix it 

October 16, 2024

I guess they are saying there is a issue between app and Android ussers now and they are trying to fix it

October 25, 2024

have you heard of any resolution, mine has stopped working as well

 

October 25, 2024

Yes they said app is swtich to sole entrepreneur nov 1st and should be fixed