Why I can't run my payroll

Welcome to the Community.

I'm here to help you run payroll in QuickBooks Online.

Before we proceed, I would like to know if you encountered an error message when running payroll. It would help us provide an efficient resolution based on specific error message.

Also, I recommend checking your payroll subscription.

Here's how:

1. Click the Gear icon.
2. Choose Account and settings.
3. Select Billing & subscription.

You should now see if your subscription is still active.

Then let's perform browser troubleshooting steps. The stored files in your browser are typically the source of unexpected behavior or failures in QBO. Your cache saves the files from many websites you visit, so you can quickly load the pages the following time. The browsing speed of websites like QBO may be impacted if the cache is retaining too much data.

It's a good idea to check for issues brought on by a full cache when browsing anonymously because doing so prevents the cache from recording your browsing data. You may also try to use other browsers.

• Chrome: Press Ctrl + Shift + N
• Internet Explorer and Mozilla Firefox: Press Ctrl + Shift + P
• Safari: Press Command + Shift + N

If the steps above will not work, you can use supported browsers as an alternative.

If the given procedures are successful, I advise you to clear the cache in your browser to avoid utilizing outdated forms, safeguard your data, and improve the performance of our programs on your computer.

For future reference, I'm adding this article to help you manage payroll schedules: Set up and manage payroll schedules.

Don't hesitate to comment below if you have questions about running payroll. I'm always here to help. Have a great day.