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August 4, 2023
Question

Why is it not accepting that I am finished after 2 employees?

  • August 4, 2023
  • 1 reply
  • 0 views
It is stuck on "Finish Adding To Your Team".. I'm finished..

1 reply

August 4, 2023

Thank you for turning to the Community regarding your payroll concern, tamara31. Let's work together to get past the error. 

 

As an initial troubleshooting, check the employees' profiles and make sure they're complete, including tax information. This reference contains a checklist of the tasks you'll need to accomplish: Get started with QuickBooks Online Payroll.

 

If everything is complete, launch the online program in a private window or incognito mode. These browser sessions do not retain local files or cache. Thus, eliminating the potential of a webpage issue.

 

Here are the shortcut keys:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

If you no longer see the Finish Adding To Your Team message in private browsing, go back to your regular browser and clear its cache to start fresh. Otherwise, using other supported browsers can be a good alternative too.

 

If none of these suggestions work, I recommend contacting our Payroll Support Team. One of our specialists will help you sign up to the notification list of affected users. You'll be notified via email once there's progress in the investigation.

 

To contact support: 

 

  1. In your company, head to the Help icon in the upper right to display the support window.
  2. Choose the Assistant tab and then enter a brief description of your concern in the Type something field.
  3. Click the Get help from a human link and type a phrase or keyword in the field box. 
  4. Press the Continue button to view the support options.
  5. Select Chat to start a conversation and Callback to speak with an agent.

 

For additional resources, I've attached an article that will walk you through the process of running your first payroll: Create direct deposit or paper paychecks

 

In addition, the following link includes s a list of topics on how to handle payroll-related activities in QuickBooks Online (QBO): Payroll Hub

 

Don't hesitate to visit the Community again if you need further assistance navigating through the payroll service or have other product concerns. I'll jump right back in to assist you further.