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intelm
May 3, 2021
Question

Why is it so difficult to get to talk to a supervisor about long standing unresolved issues?

  • May 3, 2021
  • 7 replies
  • 0 views
Why is it so difficult to get to talk to a supervisor about long standing unresolved issues? Always given the run around and assurances by agents and they refuse to put me in touch with a supervisor. What will it take to get to talk to someone who can actually resolve my issues/

    7 replies

    9
    9130349659890896
    May 3, 2021

    I do not have an answer for you, but I have the same issues, so I'm very hopeful you get an answer here so we can all get some help.

      A
      AileneA
      May 3, 2021

      I know how urgent it is to get an on-hold from one of our supervisors, userpayroll and 9130349659890896.   

       

      I'm here to ensure that we will be able to address your concern immediately, Before diving into contacting our customer support team. You may consider posting your inquiries in the Community. As always, Community is full of experts who are knowledgeable in all aspects of QuickBooks, so please reach out to us if there's anything you need.   

       

      Though, to speak with one of our representatives, you have an option to either Chat or Get a callback. That way, one of our phone representative agents will call you as soon as they're available. Please follow these steps below:   

       

      1. Sign in to your QuickBooks Online company. Then click Help (?).  
      2. Click Talk to a human.  
      3. Choose Talk to a human.  
      4. Enter your concern.  
      5. Tap Contact us. Then choose a way to connect with us.    

       

      With the current global pandemic of Coronavirus, we have limited staffing. I suggest waiting for the call back from our support. They will call you as soon as they're available. Please check out our support hours and contact us at a time convenient: ​​Support hours and types.      

       

      In the meantime, I'd suggest visiting our Community Help website that shares helpful articles to read on topics like account management, banking, reports, and more. Just select a subject from the Topics drop-down menu.   

       

      Should you have additional questions or concerns, click on the Reply button to leave a comment. I’ll be glad to help you. Stay safe!

      C
      cammae24
      June 8, 2021

      That doesn't help us speak to a supervisor. I've called the support lines for both time and QuickBooks over 6 times about the same issue. I've been told a supervisor will call and nothing! This is call 7 and I've been on the line 3 hours and neither side knows how to fix the issue. This is absolutely ridiculous and unacceptable. 

        E
        emilyhardmill
        July 7, 2021

        I also have the exact same problem. Eight hours sunk into four different support calls and reaching out to QBCares on twitter DM. Zero resolution and no supervisor will call me back. 

          Fiat Lux - ASIA
          Fiat Lux - ASIA
          July 8, 2021

          @emilyhardmill 

          You may post your issue here in the community.

          9
          9130349659890896
          July 8, 2021

          Posting here and/or in the community does nothing.  I have posted several issues and I get the same, canned responses, but no actual assistance.  

            M
            MaryKl
            March 22, 2022

            I have the same problems. I have spent HOURS on the phone and each time I get a different answer. Merchant Services took a large deposit back out of my account without telling me why and I can’t get a supervisor call back. I have spent hours on hold. I am currently looking for a different product to keep my books. I cannot afford to do this any more 

              JoesemM
              JoesemM
              March 22, 2022

               Thanks for taking the time to contact the Community. I want to make sure you get the support you deserve, @MaryKl.

               

              This isn't the kind of service we want you to experience. I may haven't personally experienced what you've gone through, but know that you have the right to be heard and I'm here listening to you.

               

              Please know that we're checking this further and someone will reach out to you within 24-48 hours. If you haven't received a callback within that day, I'd suggest you reach back to us. Just click this link for more details: Merchant Services Department. 

               

              You can also check out these handy articles to learn more about those billing charges:

               

               

              Know that the Community and I are here to help with anything you need. You can always share your concerns here. Feel free to mention me and I'll lend you a hand, however, I can. Stay safe, @MaryKl.

              2
              250851642
              April 25, 2022

              I have been a QB desktop user for 25 years.

              last week I called and switched to QB Online.  Paid the fees, Nikki set an appointment for an Online "Expert" to call me, IT NEVER HAPPENED!  TOOK TIME OFF WORK, SITTING AND WAITING FOR THE CALL.

              so, I went on chat, the lady went back and forth for 15 minutes, then ABONDAND ME!  QB can verify all this by checking the chat box transmission!

              I am now asking for a supervisor to contact me, and I can get on with my Online QB.  Do you think this will materialize?????

              Terrible customer service!!! 

                C
                CharleneMaeF
                April 25, 2022

                This isn't what I want you to experience with our QuickBooks support, 250851642. 

                 

                Let me make it up to you by ensuring you can start working on your file in QuickBooks Online.

                 

                Since we'll need more details of your concern, our admin will send you a personal message. Please expect a message from them.

                 

                Additionally, I've added an article that'll help you set up your QuickBooks Online account accurately: Everything you Need and Resources for Getting started.

                 

                I appreciate your understanding on this matter. Please know that we're determined to get this resolved.

                C
                cindyh05
                December 1, 2022

                I am having the same exact problem. I have spoken to no less than 10 "agents" for a total of OVER 20 HOURS OF MY TIME!!!! They all put me through the SAME EXACT procedures with the SAME EXACT RESULTS....the problem still exists! I even purchased a $600 upgrade and was told that would fix the issue. Guess what?? It did NOT fix the issue! I have requested multiple times to speak to a supervisor and I am still waiting!! I am about to call American Express and dispute the charges for the upgrade and find a new program to use. QB Customer Service is HORRIBLE!!!!!

                D
                darleneink
                February 14, 2023

                I have NO idea but I am having the same problem. Quickbooks is holding 3 deposits, and have taken out their merchant fees but I can not get a supervisor to help release funds.  QB keeps giving me a click to the resolution center and there is no case in the resolutions center.  On the phone on hold round and round, we go and I am beyond frustrated.  I am going to cancel my merchant account with QB moving forward.

                M
                MichaelGS
                August 28, 2023

                Yeah, having shared the same problem of having deposits transactions being held and having my merchant account shut down without my consent or an advanced notice after having spent many hours and several days talking to various Quickbook agents trying to resolve things, and many days later, far beyond the 48 hour turnaround time to reply back, the funds are still being held and no call backs, or emails, or updates from Quickbooks yet. Quickbooks has to be one

                of the worse platforms available. Better for everyone to search elsewhere. Disappointing customer service, loss of business, and much time wasted make Quickbooks a bad choice. I hope someone improves the way they treat and handle their customers and merchants.

                  L
                  LuciH
                  August 3, 2024

                  My nonprofit organization has had an issue going on with QuickBooks Online for 8 months! They refuse to get me a supervisor, telling me one will call. And as one person stated in this thread, i, too, have had the experience of QuickBooks scheduling a call with a supervisor and then them just never calling. I have filed two BBB complaints against two of the different variations of the QuickBooks company, and they even refused to respond to those.

                   

                  The most insulting thing about all of this, is that my issue was caused by Quickbooks. Yet they cannot be bothered to rectify it. When we signed up for QuickBooks Online, the company automatically enrolled us in some sort of payroll premium trial. We never asked for this, and we have never, to date, had anyone on payroll! So beyond the hours of hassle of getting that canceled, it now shows up in our online account, preventing us from actually enrolling in any QuickBooks payroll services. On top of that, I have been assured many, many times that this was taken care of. Recently, I spent over 3 hours on the phone getting payroll core added to our account, only to learn that the two sharky QuickBooks salespeople, instead of rectifying their longstanding glitch with our account that Quickbooks caused last year needlessly, took our money and opened a whole new account just so that they could add payroll core to it!

                   

                   The company has absolutely no qualms whatsoever with misleading charities, putting out false advertising, lying. I have recorded many of these calls and saved chats. The good thing is that we're involved with several national coalitions of nonprofits and legal experts, so we can use this horrid experience to educate others in the bad faith operations happening with Quickbooks.

                  L
                  LuciH
                  August 3, 2024

                  My nonprofit organization has had an issue going on with QuickBooks Online for 8 months! They refuse to get me a supervisor, telling me one will call. And as one person stated in this thread, i, too, have had the experience of QuickBooks scheduling a call with a supervisor and then them just never calling. I have filed two BBB complaints against two of the different variations of the QuickBooks company, and they even refused to respond to those.

                   

                  The most insulting thing about all of this, is that my issue was caused by Quickbooks. Yet they cannot be bothered to rectify it. When we signed up for QuickBooks Online, the company automatically enrolled us in some sort of payroll premium trial. We never asked for this, and we have never, to date, had anyone on payroll! So beyond the hours of hassle of getting that canceled, it now shows up in our online account, preventing us from actually enrolling in any QuickBooks payroll services. On top of that, I have been assured many, many times that this was taken care of. Recently, I spent over 3 hours on the phone getting payroll core added to our account, only to learn that the two sharky QuickBooks salespeople, instead of rectifying their longstanding glitch with our account that Quickbooks caused last year needlessly, took our money and opened a whole new account just so that they could add payroll core to it!

                   

                   The company has absolutely no qualms whatsoever with misleading charities, putting out false advertising, lying. I have recorded many of these calls and saved chats. The good thing is that we're involved with several national coalitions of nonprofits and legal experts, so we can use this horrid experience to educate others in the bad faith operations happening with Quickbooks.

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