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December 7, 2021
Question

Why is my direct deposit, auto payroll employee converting to 'pay by check' on pay day? When I review auto payroll details, it shows the employee is on direct deposit.

  • December 7, 2021
  • 1 reply
  • 0 views
However, when I review the paycheck list, it shows this employee is being paid with a check. This employee has been on direct deposit (auto payroll) since March with no issue. I increased their pay a few weeks ago, and direct deposit has not run since for this particular employee. My payroll center shows he is on direct deposit, but on the actual day he is to be paid, it converts to being paid by check. I talked to a Quickbooks rep for nearly an hour last week

1 reply

December 7, 2021

Let's get this sorted out, @courtb1.

 

One possible reason why direct deposit changes to check when processing payroll is because of browser data issues. There are times that the browser stores frequently accessed data, thus causing QuickBooks to act weirdly. To verify, let's log in to your QuickBooks Online account using a private browser. To do so, press this shortcut key on your keyboard:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

 

Once logged in, review the employee's settings and ensure it's set up as a direct deposit. Then, process payroll again. If this works, it means that you need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, I recommend switching to a different one.

 

If the issue persists, I recommend contacting our QuickBooks Payroll Team. This way, they can further check on this matter and provide additional troubleshooting steps to get this fixed. They can also create an investigation ticket if other users are experiencing the same.

 

You might want to run payroll reports in the future. This will help view useful information about your business, payroll transactions, and employees.

 

Should you need any additional assistance while processing direct deposits, you can leave a comment below. I'll be sure to get back to you, @courtb1.