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October 15, 2024
Question

Why is my mileage tracker not posting miles.It says it's tracking me, but never registered.I've uninstalled repeatedly. Given All permissions. Same non results

  • October 15, 2024
  • 1 reply
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1 reply

October 15, 2024

The time and effort you spent in performing the troubleshooting procedure is much appreciated, bee. Let me route you in the right direction of support. 

After checking, we have an ongoing investigation about the mileage tracker not recording miles or trips with an associated investigation number, INV-112427. In this case, I recommend contacting our live support team. This way, they can securely get your account information and list you as one of the affected users. Following this, ensure accurate communication or notifications about the course of this investigation. 

 

I'll show you how you can keep in touch with our representatives:

 

  1. Sign in to your account through a web browser and go to the Help icon. 
  2. Choose the Search tab, and select Contact Us.  
  3. Click the Ask about something else tab.
  4. Key in your concern, or directly input the INV-112427 and hit Continue.
  5. Choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available agent.


In the meantime, we'll have to record the trips manually
 

To ensure you receive timely assistance, check out their support hours.

 

Thanks for your patience as we work towards this issue, bee. Our team of Product Engineers is working diligently to address this issue as quickly as possible. We understand the importance of resolving this investigation promptly and are dedicated to finding a solution. In the meantime, stay safe!