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greg120
April 19, 2022
Question

Why is my payroll double posting?

  • April 19, 2022
  • 1 reply
  • 0 views
Check number 6529 pays for 748.46, but posts in QB for 1339.07. The difference gets posted to Direct Deposit payable. It is some sort of glitch.

1 reply

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Ethel_A12
April 19, 2022

Welcome to the Community, @greg120. I'll share some information about a double entry with your payroll in QuickBooks Online.

 

I recommend checking the transactions by running the Audit Log Report.

 

Here's how:

 

  1. Go to Reports.
  2. Look for a Business overview.
  3. Choose Audit Log.

 

Once you've confirmed that the Audit Log contains a duplicate entry, deleting this can fix the issue. Follow the instructions below.

 

  1. Click the Payroll tab from the left menu.
  2. Select Employees list.
  3. Under Run Payroll, select Paycheck List.
  4. When necessary, change the date range. Then select the paycheck you want to delete.
  5. Click Delete.
  6. Mark the tick box to confirm the deletion. Then, click Delete Paycheck.

 

In addition, you can run payroll reports to double-check the correctness of your transactions.

 

I'll be here to assist you if you have any further questions or need assistance with your payroll management. Have a great day.

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greg120Author
April 22, 2022

The issue is not that we have duplicate checks.  The issue is that when there are more than a single pay type i.e. regular pay plus vacation, OT, holiday, commission, bonus, etc. the actual payroll amount that hits the ledger is more than the amount on the paycheck.  For the direct deposit items, the overage goes to Direct Deposit Payable and for the hard checks, the overage hits the bank account and shows a check net amount that is more than the actual check that is written that clears the bank.  This started in July of 2021 without any changes on our end and occurs ever pay check.  If the person only has regular time, there are no issues.

Tori B
Tori B
April 22, 2022

Good morning, @greg120. 

 

Thank you for the extra details and clarifying that your issue isn't related to duplicate checks. 

 

Since this issue has been happening since July of 2021, I recommend contacting our Payroll Support Team. This way, one of our payroll agents can use their tools to securely review your account and screen share with you to take a deeper dive and investigate this matter further. You can use the link I've included below to connect with an agent. 

 

 

Please let me know if you have any questions or concerns. Take care! 

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