Why is my renewal rate significantly more expensive than on the public pricing page

Thank you for bringing this concern to our attention. I understand how frustrating it can be to see a significant difference between the advertised price and your renewal rate. I'm here to help shed some light on this matter.

To ensure that you receive accurate information and clarity regarding your renewal rate, I recommend reaching out to our dedicated support team. Our support team will be able to review your account details thoroughly and provide you with personalized assistance to address your concerns about the renewal rate discrepancy. Here's how:

To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:

1. Sign in to your QuickBooks Online company. Click Help (?).
2. Select either tab: Assistant or Talk to a Human.
3. Search or select Contact Us.
4. Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

You can utilize this article for future reference: Common custom reports in QuickBooks Online.

Thank you for your understanding and patience as we work to resolve this matter for you. If you have any other questions or need further assistance, please don't hesitate to let me know. Best regards!