Why is my screen going blank when I click "pay" for my 941?

Thank you for taking the time to reach out to us, @islandgirlneptun.

I've looked into your concern and found out that there has been a reported issue about the QuickBooks screen going blank when paying for 941 tax payments. Right now, our engineers are all hands on deck working together for a fix.

While they do, I suggest reaching out to our support team so they can add you to the list of affected users.

To reach them, follow the below steps:

1. Go to the Help menu at the top.
2. Select Contact Us.
3. Enter your concern in the description field.
4. Click Let's talk.
5. Select either Start messaging or Get a callback.

To ensure that we address your concerns on time, I encourage you to check our support hours first.

For future help, I'm attaching an article below that will give you the answers you need when processing payroll: Get QuickBooks Online Payroll user guides.

Please don’t hesitate to reach back out if you need anything else. I will be right here for you, @islandgirlneptun. Take care and have a good day.