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June 9, 2021
Question

Why is my spy glass not working?

  • June 9, 2021
  • 3 replies
  • 0 views
I cannot look up people or vendors with my spy glass. Why not?

3 replies

June 9, 2021

I'm glad you make it here, userinfo118.

 

You can only enter the date, amount, or transaction number of the transaction number you're looking for In the Magnifying glass search option.

 

To search for vendor names, you can go to Expenses, then select Vendors.

 

You can use the Advanced Search feature to search for the transaction types. To do this, I'll guide you through the step by step process below:

  1. Click the Magnifying glass icon.
  2. Choose Advanced Search.
  3. From the Search filter, choose Display Name, then the name of the vendor.
  4. Click Search

Let me share this guide to learn more about the search function in QuickBooks Online: Search for transactions.

 

In case you need some information about managing your QuickBooks account, you can visit this article. Help articles.

 

Keep in touch if you have other questions about the search function or anything else. I'm always here. Take care.

June 10, 2021

Hi, userinfo118.


Hope you’re doing great. I wanted to see how everything is going about the issue with searching using the vendor name that you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.


Looking forward to your reply. Have a pleasant day ahead!

April 28, 2022

Just this week I stopped being able to select items that appear in the spy glass drop-down window.  I am using Firefox and just checked and am running the latest version.  Please help as I use this feature constantly.

April 28, 2022

@aaron30  and @userinfo118   It seems to be a thing, this week.  There was someone that posted about it, previously, stating that they were using FireFox.  They cleared the cache and it all worked. 

 

https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/is-anyone-having-problems-today-with-search-worked-this-morning/00/1077012