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pam41
June 1, 2021
Question

Why is my tax payments showing up in the print checks? They are made electronically? This just started.

  • June 1, 2021
  • 3 replies
  • 0 views
Original commenter did not share additional details

    3 replies

    R
    ReymondO
    June 1, 2021

    Sometimes local internet cache files stored in the system can cause unexpected behavior in the product, @pam41.

     

    This can be the reason why your tax payments show as printed checks in your report. 

     

    I'll share with you some basic troubleshooting steps so we can fix your records.

     

    Let's start by accessing your account using a private window. This mode doesn't save your browsing history and will help us in isolating the issue. Simply press the following shortcut keys to open it:

     

    • Ctrl + Shift + N (Google Chrome).
    • Ctrl + Shift + P (Firefox).
    • Control + Option + P (Safari).

     

    Once done, check again the transaction. 

     

    If the tax payments status shows as paid electronically, go back to your regular browser and clear its cache. Or else, use a different supported browser. This might be a temporary issue with QuickBooks and the current browser that you use.

     

    If the issue persists, I'd recommend giving our phone support a call. This way, they can check your account and help you in fixing the error.

     

    Should you have any follow-up questions or concerns, don't hesitate to post again here in the Community or leave a comment on this thread. Take care and have a good one.

    S
    savannahlarkins
    June 10, 2021

    I am having this same issue and it never happened until recently.

    A
    AileneA
    June 10, 2021

    Hello, savannahlarkins. 

     

    Thank you for reaching out to the Community. I suggest reaching out to our QBO Care Team for further assistance. One of our specialists can review your company and help you with this.  

     

    Though in QuickBooks, you have two options to contact our support team either Chat or Get a callback. From there, you can contact us through messaging or set a call back so that our QuickBooks Support Team can discuss the concerns with you. 

     

    To contact our support, here's how:    

     

    1. Sign in to your QuickBooks Online company. Then click Help (?).  
    2. Click Talk to a human.  
    3. Choose Talk to a human.  
    4. Enter your concern.  
    5. You can either select Get a callback or Message an agent to get a representative on the line.   

     

    To ensure that you'll be assisted immediately, I recommend checking our support hours before performing the steps. 

     

    If there’s anything else you need help with your account, you can always get back to me. I’ll be around ready to help and back you up. Have a great day ahead and keep safe!

    G
    georgettekford
    June 15, 2021

    I am having the same problem as well. Mine started showing up in May and now again the month of June.  If this is happening to several people, QB must be aware of it by now.  Has a solution been found?

     

    J
    jamespaul
    June 15, 2021

    Hello, George. 

     

    I have some details about the electronic tax payments in the print check queue. 

     

    It's confirmed that we have a reported case about the tax payments showing up in the print queue. Our engineers are currently working on a fix. 

     

    In the meantime, you'll want to remove those electronic tax payments from the print queue manually. Here's how: 

     

    1. Click the + New button, then select Print checks.
    2. Check the electronic tax payments.
    3. Click the Remove from list button.

     

     

    If you want to get an update from our engineers about the issue, I would recommend contacting our support. They'll add you to the list of affected users, and you'll be receiving notifications through email.

     

    I'd like to do it here, but I'm unable to access to any sensitive contact information. That said, here's how to reach them: 

     

    1. Click the Help menu.
    2. In the chat box, enter something like "Speak to an agent."
    3. When asked, type "talk to a human" or "electronic tax payments showing up in the print queue."
    4. Proceed with I still need a human.
    5. Click the Get help from a human option, then choose how you want to contact us. 

     

    Do you need to check on your payroll liabilities and current year-to-date data of your employees? This article can guide you through the process: Run payroll reports.

     

    We appreciate your patience as our engineers are working to get things back to normal. If you have other questions about your tax payments, please let me know. I'll be around to help. 

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