Why is QuickBooks not pulling my trips from Google?

Hello theere, jacob-g-boushon- 

Let's go over some troubleshooting steps so you can accurately organize your trips from Google to QuickBooks Self-Employed.

Beforehand, may I ask for further information, such as an example screenshot of what details you can only see when downloading trip log information? I would appreciate any additional details so that I can offer accurate information.

In the meantime, I recommend making sure to enable the import work trips from the Google option. Here's how to do it:

1. Go to the Gear icon.
2. Select Labs.
3. Locate the Import your work trips from Google option.
4. Click the Try it out button.
5. Follow the on-screen instructions on how you can bring your mileage data to QuickBooks. 

Once finished, you can try exporting your trips from your Google Timeline file and import it into QuickBooks Self-Employed. 

If the issue persists, you have to access your QBSE using other supported web browsers. It's possible that the software is experiencing a temporary issue with the browser you're presently using, resulting in QuickBooks not pulling trips from Google. Then, perform the exporting and importing trips process based on this article: Import Google Timeline trips into QuickBooks Self-Employed.

If the problem continues to occur, I suggest contacting our QBSE Support Team. They have the tools to pull up your account in a secure environment and be able to investigate the cause of why QuickBooks not pulling my trips from Google.

Lastly, you may refer to this article if you need information on how the program helps you record income and expenses and prepare your Schedule C tax form: Overview of QuickBooks Self-Employed.

Come back to this post if you have other concerns or follow-up questions about managing your trips in QBSE. I'll be around to provide further assistance, jacob-g-boushon-. Have a great day!