Why is the address not populating in mileage calculator?

Hello hedgehogbellydes!

I understand that you want to auto-populate the address when adding a trip. I'm here to help you.

I checked our records and found a similar investigation wherein the mileage tracker in the iOS mobile app not populating the correct location. If this is what you experienced too, I suggest reaching out to our Support Team so they can include your file on the case. This way, you'll receive email updates about this issue.

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter "QBO - Mileage Tracker".
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose either Chat or Callback.

In the meantime, you'll want to manually calculate the distance so you can add it to your QuickBooks Online account.

1. Using a browser, go to the Mileage or Trips menu​.
2. Select Add Trip and enter the trip date, starting and ending locations, distance, and purpose.
3. Tap Save.

You also want to set up your mobile device to automatically track the mileage. Please check these links to understand more how to manage your business trips in QuickBooks Online:

• Automatically track mileage in QuickBooks Online

• Fix mileage tracking issues in the QuickBooks Online mobile app

Keep on posting here if you need more help. Take care always!