Why is the wrong contractor receiving email notification of direct deposit although emails are entered correctly?

I appreciate you for ensuring that your contractor's email is accurate, Melissa. Let me route you in the right direction of support to solve the issue with email notifications not being sent accurately.

Since the issue persists, I recommend contacting our payroll support team. They have the necessary tools to check your account securely and perform a screen-sharing session to investigate this behavior further. They can also provide the steps you'd need to take to ensure the direct deposit notification will be sent to the correct contractor.

Here’s how to get in touch with them:

1. Log in to your QuickBooks Online (QBO) account.
2. Click the ? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose a way to connect with us.

Refer to this article for their phone number in the QBO Payroll section, and be sure to check their support hours to know when agents are available: Contact Payroll Support.

To ensure accurate record-keeping before filing 1099s, you can utilize this article to establish and monitor contractor payments: Set up contractors and track them for 1099s. This will help businesses keep accurate records and meet regulatory requirements.

Update me by leaving a comment below if there's anything else you need to know about handling contractors in QuickBooks. I'll respond with the information and resources you need.