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themailshoppeabr
September 25, 2022
Question

Why quickbook is charging for downgrading service where already paid

  • September 25, 2022
  • 1 reply
  • 0 views
I needed to add another company under the same LLC to keep track of the P&L,updgraded the quickbook but then realized , that recommended upgrade is not somthing I can use, creating class is not easy or they were unable to help me. Long story short they charge me for the upgrades for the service I didn't use, now I am downgrading to and still charging me where I have paid for both. I need quick book to refund my money. Where do I submit the refund request?

1 reply

A
AileneA
September 25, 2022

Hello, themailshoppeabr. 

 

I know how important your money is to you, particularly during this pandemic, but don't worry, we can work together and find out what's happening. I'll make sure this will be taken care of right away. 

 

As far as charges are concerned, I'd recommend contacting our Customer Care Team directly to secure personal data. Our support can trace the fees in a secure space and help you from there. Please note that our support is available for QuickBooks Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. For QuickBooks Advanced, any time, any day.

 

Here's how: 

 

  1. In QuickBooks, click Help at the top. 
  2. Choose Contact us at the bottom. 
  3. Enter your concern about the fee and tap Let's talk. 
  4. Select either Start messaging or Get a callback.  

 

In addition, check out this article to get more details about subscriptions charges to QuickBooks: Manage billing, payment, and subscription info in QuickBooks Online.

 

Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I've got your back. Have a great day, and keep safe.

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