Why won't an employee phone number on QBO synch with QBtimes when I make a change in QBO?

Thank you for dropping by the Community forum, Rebecca. We appreciate the information you provided regarding the issue with employee phone numbers not syncing between QBO and QB Time. I'll share my thoughts about this to help you troubleshoot the error.

There could be several reasons why an employee's phone number in QuickBooks Online (QBO) isn't syncing with QB Time when you make a change. It could be due to a syncing issue, a delay in the synchronization process, or a specific setting that needs to be adjusted. 

Verify Employee Information: Ensure the employee's phone number is correctly entered and saved in QBO and QB Times.

Sync Frequency: Verify data if it gets an update at expected intervals by checking sync frequency settings.

Refresh Data: Try manually refreshing the data in QB Times to see if the updated phone number appears after the refresh.

If the issue persists, consider reaching out to QuickBooks customer support for further assistance and troubleshooting. You can contact us from Mondays to Fridays, 6 AM to 6 PM PT.

I'm adding these articles you can use in the future:

• Set up QuickBooks Time in QuickBooks Online or QuickBooks Online Payroll.
• About QuickBooks integration preferences in QuickBooks Time.

By following these steps, you can identify and address any potential issues causing the employee's phone number not to sync between QBO and QB Times. If you have further questions about syncing your data in QBO and QB Time, I'll always be around to answer them. Have a great day ahead!