Why wont time allow me to update an employees phone number?

I'd be happy to help you get everything sorted out, but I'll need some clarification from you first, eagerbeavertreee. This will ensure a successful update to your employee's phone number. 

To better assist you with updating your employee's phone number, could you please provide more details regarding the issue you are facing? Specifically, is the "Edit" option greyed out, or are you encountering any specific error messages when attempting to make the update? Any additional information you can provide will help me offer a more effective solution. 

In the meantime, I highly suggest opening a private browser window to see if you can change your employees phone number. After opening private browser, please perform the activity you are trying to achieve. Basic troubleshooting steps to clear all the stored cache and cookies that are causing operational issues within your browser.

Please refer to the following keyboard shortcuts based on your browser type:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Shift + N

To check if it's working well, here's how: 

1. Log in to your QuickBooks Time account.
2. Go to the My team menu.
3. Select the employee whose phone number you want to update.
4. Click on "Edit".
   
5. Update the phone number in the designated field.
   
6. Save the changes.

If operating an incognito resolves the issue, you can then clear your browser's saved data. Also, consider using alternative browser as well. 

Lastly, this resource is designed to help you effectively in managing your team member access and roles in QuickBooks Time: Add and manage team members for QuickBooks Time.

Feel free to return to this thread if you have any additional questions or need further assistance with updating your employee's phone number. The entire QuickBooks Community team is here to help you.