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A
arkvalleyinfo
February 1, 2019
Question

Why would direct deposits not go through for my employees?

  • February 1, 2019
  • 2 replies
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2 replies

SophiaAnnL
SophiaAnnL
February 1, 2019

There are a few reasons why employees won't get their direct deposit, msabourn.

 

This happens when:

  • An employee's bank account information was entered incorrectly.
  • There's a problem with the employee's bank.
  • The pay date falls on a weekend or holiday.
  • The direct deposit payroll was submitted after the cutoff time which is 5 PM Pacific Standard Time. When this happens, the payroll will be processed on the next banking day.

If your scenario falls on the first two reasons, then the funds will be rejected and returned to the employer's account. This process will take 2-3 business days after the pay date. If the employee still did not receive the funds by 5 PM after the settlement date, please give us a call so we can do a direct deposit trace.

 

Here's how to get our contact number:

  1. Go to this link https://payroll.intuit.com/support/contact/?infosrc=qs&service=64.
  2. Select Intuit Online Payroll.
  3. Get the phone number for QuickBooks Online Payroll.

You can also refer to this article for the frequently asked questions about direct deposit.

 

I'll be around if you need anything else. Thanks for dropping by.

    A
    Aimee Deverall
    April 30, 2021

    My payroll did not go through.  None of these scenarios are accurate.  There was no change in the bank account info.  The payroll was processed well before the cutoff time.  How do I speak to a human being about this?  Why is it so hard to find a phone number on your website?

      C
      Catherine_B
      April 30, 2021

      Hi Aimee Deverall, 

       

      We are aware of this behavior and our engineers are actively working on the issue. Currently, the bank/financial institution has until 5 PM PT to deposit the money to the employee's accounts. However, we're actively tracking each of our affected customers to see if we can make this happen any sooner, or provide a more specific time frame. Please inform your employee to wait for their pay within the day and check their account from time to time. 

       

      I'd recommend clicking the Subscribe To Update button on the link to receive notifications once the fix is available: QuickBooks Status.

       

      Thanks for your patience. Take care!

      KlentB
      KlentB
      April 30, 2021

      I know that this hasn't been easy for you and your employees, TJNelson71 and msabourn.

       

      We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today.

       

      We know how critical each paycheck is to your team. This is, even more, the case in our current environment. Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

      P
      PRautosales
      April 30, 2021

      and if funds are not deposited by end of day then what? I can't even print a paper check since payroll is technically processed. I can't speak for any other employer but my employees count on their paycheck being in their account on pay day. 

        Jen_D
        Jen_D
        April 30, 2021

        Thanks for posting here, @PRautosales,

         

        We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today.

         

        We know how critical each paycheck is to your team. This is, even more, the case in our current environment. Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

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