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November 6, 2024
Question

Will you explain this: Received an email about a c'hange to my profile'; did not amke this change, do not know what it is?

  • November 6, 2024
  • 1 reply
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1 reply

Bryan_M
November 6, 2024

Welcome to the Community space, @park7. I'll route you to the best help to handle your concern about the email you received that states your account information has been changed.

 

Before I direct you to our support, let's see first if the notification you received is from the Intuit email address to avoid fraud and phishing. You can visit this article to see the exact domains of Intuit: Identify suspicious activity, phishing scams, and potential fraud.

 

Moreover, I recommend contacting the QuickBooks Online (QBO) Care Team to review your account's activity and see if the changes on your profile are legit. Here's how:

 

  1. Click the Help (?) icon.
  2. Select the Search icon and enter a brief description of your issue. Then, press the Enter key on your keyboard.
  3. Tick the Contact Us icon below.
  4. Choose Chat to start a conversation or Callback and have us call you.

 

Also, I'll add this article if you decide to update your user ID, password, email address, and phone number for security reasons in the future: Update or change your Intuit Account sign-in information.

 

You can always return here if you have additional questions about receiving an Intuit email concerning your profile information or account status. We'll be willing to help you. Take care, and have a good day.