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June 15, 2022
Question

wont update

  • June 15, 2022
  • 1 reply
  • 0 views

I go get the update it says "you retrieved the latest payroll update and validated your payroll subscription.

We strongly recommend that you go online again before 06/04/2022. (PS038)

I am thoroughly confused. the payroll feature is not taking out taxes, it says I have the current update

1 reply

JessT
June 15, 2022

I'll help you resolve the error, belo.

 

Error code PS038 indicates that there is a paycheck (or paychecks) that got stuck and can't be sent to Intuit. It can be corrupted or damaged and can be resolved by running the Verify and Rebuild data utilities or by toggling the paycheck details.

 

The first thing that you'll want to do is to update your QuickBooks:

 

  1. From the Help menu and select Update QuickBooks Desktop.
  2. Go to the Options tab. Select Mark All and then select Save.
  3. Choose the Update Now tab and select the Reset Update checkbox.
  4. When you're ready, select Get Updates.
  5. When the update finishes, close and reopen QuickBooks Desktop. To install the updates, select Yes.

 

The rest of the steps can be found in this article: Resolve payroll error PS038.

 

I'm just right here if you need more help with your payroll. I just want to be sure that this is taken care of.