Workforce

Hello there, L Dennis.

This isn't the kind of service I want you to experience. However, there is an ongoing investigation about employees name is missing on the Invite Page.
Our product engineers are now working to get this fix.


For now, let's perform these workarounds to resolve this issue. Let me show you how.
 

1. Check the employee for special characters in their name. Hyphens are the only special character allowed. (Remove any special characters, including spaces entered before their first, middle, or last name.)
2.  Go back to the invite page and see if the Employees name appears. If not, move to the next step.
3. In Quickbooks, toggle the status of the missing Employee to Inactive and change it back to active.
4.  Send zero payrolls.
5.  Go back to the invite page and check if the Employee name will show in the list.
6.  Invite Employee.

If the issue persists, let's locate the QBWin.log or QuickBooks.log files. This will help you determine the cause of certain errors/issues found in your file.

 Here's how:

1. Find QBWin.log or QuickBooks.log files.
2. Check the log file.
3. Scroll all the way to the bottom for the most recent Verify information.

For future reference, read through this article to more about how to set up, delete, and invite employees: Set up QuickBooks Workforce for your QuickBooks Desktop 

 

Feel welcome to reach out to me again with any questions about managing your employees. I'll be more than happy to help.