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August 1, 2023
Question

Workforce

  • August 1, 2023
  • 1 reply
  • 0 views

An employee of mine uses Workforce at another place of employment and is unable to access their Workforce profile for our company. What are they doing wrong?

1 reply

Rubielyn_J
August 1, 2023

Hello there, @kgadsby.

 

I understand the frustration your employee is facing with accessing their Workforce profile for your company in QuickBooks. Rest assured, I'm here to help find a solution and ensure a seamless experience for your team.

 

To address the issue, we'll need to investigate a few possibilities that might be causing the access problem. Could you kindly provide us with some additional details? Specifically, I would like to know if your employee is encountering any error messages when trying to access the Workforce profile.

 

Please make sure that QuickBooks or the Workforce link is tagged as a trusted site. I also suggest consulting your IT department to double-check as well to ensure that your employee can access their Workforce.

 

Moreover, I'll be sharing this link to help see and print your pay stubs online or in the Workforce: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce.

 

Please feel free to share any other relevant details or questions you may have, and we'll be more than happy to assist further. I look forward to resolving other issues you may encounter.

August 14, 2023

Our employee who started today is experiencing issues logging in as well. The link gets emailed to him and then he receives a message that he doesn't have an active account when I can pull up his profile, its active, and workforce is on. Not sure where to go from here.