Skip to main content
C
Chris 9
March 12, 2024
Question

Workforce

  • March 12, 2024
  • 1 reply
  • 0 views

We just issued the first paychecks of the season. Several employees are unable to see their paystubs or any info from last year, emails are the same. I disabled Workforce for them and sent a new invite, still doesn't work. (They did get the money deposited.)  Any suggestions?

Thanks 

1 reply

Bryan_M
Bryan_M
March 12, 2024

I'm glad to have you here, @Chris 9.

 

Let me help you troubleshoot your employee's missing pay stub.

 

Your employees may not see their pay stubs in Workforce for several reasons. 

 

First, you switched or were moved from one Intuit or QuickBooks Payroll service to another. You'll need to invite your employees from your new payroll service. Tell them they'll have two accounts, with the same business name. One will have the past paychecks from your prior service and with the new paychecks and W-2s.

 

Second, you created a late or backdated paycheck. Your employee may sign in to QuickBooks (QB) Workforce expecting their paystub. However, you can tell your employees to wait until they get the email notification their pay stub is ready before checking their account.

 

For more info, you can read this article: Troubleshoot missing pay stubs in QuickBooks Workforce.

 

You might want to have a physical copy of the pay stubs. Check out this article: Print or reprint paychecks and pay stubs.

 

If you have additional questions about managing your Workforce account, come back here. I'll be willing to help. Keep safe always.

Terms & ConditionsAccessibility statement