workforce

Good morning, @pa1001.

Thanks for sharing your concerns here in the QuickBooks Community. 

To fix this, I recommend getting in touch with our Customer Support Team. This way, they can pull up your account securely and help check the cause of the issue.

Here's how:

1. Go to the Help menu and then select QuickBooks Desktop Help F1.

2. In the Have a Question window, scroll down to choose the Contact us link.

3. This will display the Contact Us screen.

4. Go to the Tell us more about your question section to enter the issue or topic in the field box.

5. Press the Search button to display the Get Phone Number or Start a Message button.

Please don't hesitate to let me know if there is anything else I can assist you with. Take care!