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kerryboersma
Aug 1, 2023 3:49 PM UTC
Question

Workforce error

So I have an employee that still is not able to get setup with workforce.  I have invited her several times and still she is getting the following: "Looks like you don't have Workforce" and to contact employer.  This is for desktop enhanced payroll and yes I have updated my payroll.  Still not able to get her on.

1 reply

Candice C
Candice C
Aug 1, 2023 4:39 PM UTC

Hey there, @kerryboersma. 

 

It's great to see you back in the Community!

 

Since you've already tried to invite your employee multiple times and the error is still occurring, I recommend contacting our Customer Support Team for further assistance. They'll be able to review your account with a screen share tool. Here's how: 

 

  1. Go to the Help menu. 
  2. Tap the QuickBooks Desktop Help option. 
  3. Press the Contact Us button/hyperlink. 
  4. Enter your question and hit Let's talk. 
  5. Scroll down and choose to Get a callback. 

 

It's that easy! 

 

Keep us updated on how the call goes. Have a wonderful day! 

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