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KTFPC
January 6, 2024
Question

Workforce invite page not showing all employees

  • January 6, 2024
  • 1 reply
  • 0 views

We use QB Accountant Desktop Plus 2023 and run payroll for our clients under our subscription.  We've been doing this since 2005 and are diligent with our updates, so please don't tell me the solution is "reset the entire update and run it again" because I've done that three times (twice opening As Administrator).

 

I have a client with more than 10 employees, who just hired two more.  I need to send the Workforce invites, however, in the Manage Payroll Cloud Services window, it's only showing 6 employees total.  Where are the rest of the employees?  Most especially, where are the new employees?  

 

This is a new wrinkle to all the other wrinkles this program has.

 

 

1 reply

S
SarahannC
January 6, 2024

Hello there, KTFPC.

 

I see the importance of ensuring that all your employees are showing in the Workforce invites. Please know that we're currently investigating the issue you have reported regarding the missing employees in the Manage Payroll Cloud Services window. 

 

Rest assured our team is actively working to identify the root cause of this issue and to provide a resolution as soon as possible. I suggest contacting our Support Team to help us add your company details as one of the affected users. 

 

  1. Go to the Help menu.
  2. Select QuickBooks Desktop Help F1. 
  3. Click Contact us.

 

Alternatively, we can use the link below.

 

  1. Go to this link: Contact Support Team.
  2. Enter your full name and email address.
  3. Then, follow the on-screen instructions to complete the process.

 

For further guidance, we can utilize this article: Invite your employees to QuickBooks Workforce to see pay stubs and W-2s. To keep your Workforce info up-to-date, you can check this link: How to change the user id or email address for QuickBooks Workforce.

 

We'll provide further updates once the issue has been addressed. Thank you for your understanding.

K
KTFPCAuthor
January 7, 2024

This does not solve my problem.  It is January, I do not have time to call, wait on hold for hours, and try solutions I have already tried (reset update, run update, reset update again, run update, open in Administrator mode, reset update, run update).

 

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