Question

Workforce Miscalculating Net Pay - FIX THIS ISSUE FAST PLEASE

Forum|Forum|3 years ago
November 12, 2022
3 replies
0 views

Quickbooks Workforce inaccurately calculated YTD Net Pay. We are seeing multiple errors in the way it treats payroll items that it identifies as "Deductions" . Can someone please FIX THE ALGORITHMS? See image attached. I picked the 1st payroll of 2022 to make it very clear. Look at how it inaccurately puts the Owner Draws under "Deductions" and then treats it as an addition for the current period, but as a deduction for the YTD calculation. Very disconcerting honestly since "Owner Draw" is an addition to pay and NOT a deduction. This is absolutely ridiculous. And by the way, this is NOT the only example of inaccurately calculated YTD Net Pay. My employees have lost trust in our payroll and their payroll data.

QuickBooks Desktop Payroll

C

Charies_M

Welcome to the Community, MelTilk.

Let fix your issue with miscalculated Net Pay in QuickBooks Desktop (QBDT).

I advise updating your payroll to the most recent release. This downloads the latest recent tax rates and calculations into your account and is frequently used to resolve payroll concerns: Update payroll to the latest release

Here's an article that provides a list of common payroll errors and how to fix it: How to fix common Payroll errors in QuickBooks.

You may find the following articles helpful. It provides an overview in case payroll items/taxes are calculating incorrectly:

Let me know in the comment section if you have other payroll questions or concerns. I’ll get back to answer them for you. Have a good one.

M

MelTilkAuthor

Did you even look at the attachment? If you had you would recognize that this is not a quickbooks payroll issue but an issue with workforce, as I outlined in my above question. My QB paystubs are all accurate. But my employees view their paystub’s through workforce and it is within workforce that the net pay calculations are inaccurate on certain paychecks based on the additions or deductions taken that pay period. Please review my attached image. And please do not send me generic (cut and paste articles from your library) as answers to address this. I am a very experienced a quickbooks user.

J

JamaicaA

Hi there, @MelTilk.

I understand that this shouldn't be complicated as the paystubs are all accurate. I may haven't personally experienced what you've gone through, but know that you have the right to be heard and I'm here listening to you. Rest assured that I'll make sure that you and your employee can view the correct net pay.

To help determine the reason behind the miscalculation, I recommend letting the affected workers reach out to our Workforce Team. From there, they’ll review the setup and configure it to make sure they can access QuickBooks Workforce seamlessly. Just provide this link to them to communicate with our live chat support: QuickBooks Workforce.

You can also contact our Payroll Support team when you have subscribed to one of our QuickBooks Payroll software.

Here’s an article you can share with your employees to help them manage this Workforce account: How to change the user id or email address for QuickBooks Workforce.

On top of that, refer to this guide to learn how to print regular paychecks or Advice of Deposit forms: Print your paychecks in QuickBooks Desktop.

Please don't hesitate to leave a reply below if you any other concerns or additional questions. You can always tag me in your comments.

K

kim265

This issue is still going on. Our employees YTD amounts are still incorrect. When will this be fixed?

M

MirriamM

Hello there, @kim265. I can see the urgency of fixing the issue, and I appreciate you for bringing this to our attention.

Since the problem persists, I suggest contacting our Customer Care Team. They have the tools to pull up your account to investigate the root of the problem.

To reach them, here's how:

On your QuickBooks account, go to the Help menu at the top.
Select QuickBooks Desktop Help.
Choose Contact Us.
Enter the issue or topic in the field box, then select Continue.
We’ll provide you with a few support options. Choose which one is best for you.

You can also check out this link for more information on contacting them: Contact Payroll support. Ensure to review their support hours to know when agents are available.

For future help, you can visit our Help Articles hub for QuickBooks Desktop if you need related references in managing your account and other related transactions.

If you have other questions concerning QuickBooks, let me know in the comment section below. I'm always here to help. Have a good one!

K

kim265

I called the number that your post pointed to for payroll support. However, I was told they do not have any information about WorkForce, and there is no number to call about WorkForce. I have now been on a chat for the past 40 minutes to be told that they thought the issue was fixed, but since it is not fixed they will have to gather more information to re-open this ticket. The representative on chat has been very nice and understanding, but that does not really help the situation.

If anyone from Intuit QuickBooks actually reads these threads, please do something.

J

JL-2023

Was this ever fixed for you? I am having the same issue in 2025. Just started a new payroll item that is an addition to paychecks. QB paystubs are correct. Workforce website & app are deducting the addition causing an incorrect net pay (on the app view) and YTD net pay (on the workforce view). Downloaded paystubs from workforce & app are correct but you have to manually do math since there are no totals.

K

kim265

It has not been fixed. Intuit does not seem to have any interest in fixing Workforce.

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